Lifecycle Services Manager
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What you'll do
- Lead the engineering and administrative staff and provide local customers with field services, system startup coverage, system upgrades, small project implementation, project management, and resolutions to generate business volume growth and customer satisfaction.
- Interface effectively with key customer personnel, building positive relationships and maintaining high levels of customer satisfaction through outstanding performance.
- Perform monthly project cost reviews and implement procedures to improve efficiency. Review upgrade, project, and service proposals for accurate content and ensure objectives are being met.
- Support the financial, efficiency, and quality objectives for the region: sales volume, margin, customer satisfaction, timely shipments, and high-quality startup and support service.
- Supervise and coordinate personnel, equipment, and financial resources to expand the business volume and profitability of the region.
- Work closely with the Aftermarket Sales Team to develop work scope, implement upgrades and service functions, to improve efficiency and promote teamwork in the region and throughout the organization.
- Mentor and coach team members, fostering a psychologically safe and inclusive environment that supports career growth and development.
What they're looking for
- Bachelor's degree in engineering or related technical field, or equivalent combination of education and experience
- Minimum of 7 years’ related experience
- Ability to travel up to 25%
- Legal authorization to work in the United States without sponsorship now or in the future
Nice to have
- OV400 certification and prior Ovation and/or DCS experience
- PE (Professional Engineer) or PMP
- Past experience as site manager or project manager
- Past demonstrated leadership abilities
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
At Emerson Power & Water Solutions, we help customers in the world’s most crucial industries tackle the challenges of modern life. As an industry-leading controls automation company, we drive innovation that makes the world healthier, safer, smarter, and more sustainable.
If you are a Lifecycle Services professional looking for an opportunity to grow, Emerson has a great role for you! As the Lifecycle Services Manager you'll be based in our Houston, TX office, leading the Southwest Regional Services team and activities, including customer service and system upgrades.
- Lead the engineering and administrative staff and provide local customers with field services, system startup coverage, system upgrades, small project implementation, project management, and resolutions to generate business volume growth and customer satisfaction.
- Interface effectively with key customer personnel, building positive relationships and maintaining high levels of customer satisfaction through outstanding performance.
- Perform monthly project cost reviews and implement procedures to improve efficiency. Review upgrade, project, and service proposals for accurate content and ensure objectives are being met.
- Support the financial, efficiency, and quality objectives for the region: sales volume, margin, customer satisfaction, timely shipments, and high-quality startup and support service.
- Supervise and coordinate personnel, equipment, and financial resources to expand the business volume and profitability of the region.
- Work closely with the Aftermarket Sales Team to develop work scope, implement upgrades and service functions, to improve efficiency and promote teamwork in the region and throughout the organization.
- Mentor and coach team members, fostering a psychologically safe and inclusive environment that supports career growth and development.
You form teams with diverse strengths to create a mix of styles, perspectives, and experience. You build and deliver solutions that meet customer expectations. You use financial analysis to generate, evaluate, and act on strategic options and opportunities. You orchestrate multiple activities simultaneously to accomplish a goal.
- Bachelor's degree in engineering or related technical field, or equivalent combination of education and experience
- Minimum of 7 years’ related experience
- Ability to travel up to 25%
- Legal authorization to work in the United States without sponsorship now or in the future
- OV400 certification and prior Ovation and/or DCS experience
- PE (Professional Engineer) or PMP
- Past experience as site manager or project manager
- Past demonstrated leadership abilities
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
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