:quality(90)/)
Liverpool Sea Logistics Operational Care Specialist L3 1BY
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What you'll do
- Coordinate and align customer deliverables with Customers, carriers, partners, and suppliers to ensure smooth cargo movement.
- Deliver customer engagement, satisfaction, retention and reactivation with Field Sales to establish and strengthen operational relationships with customers.
- Ensure that all existing customers are communicated with regularly.
- Review and validate shipping instructions, ensuring compliance with country regulations, export controls, and routing requirements.
- Execute bookings, generate documentation, update operational systems, and communicate shipment details accurately and on time.
- Monitor carrier and vendor performance, escalate deviations, and resolve rate or performance issues when needed.
- Act as the main contact for services in scope and maintain strong daily communication with Customers, OCC departments, overseas offices, and suppliers.
- Support onboarding of new colleagues and assist with new customer implementations, including systems setup and working instruction creation.
- Ensure compliance with QMS, QSHE, export regulations, SOPs, and safety standards, and promote continuous improvement using TIP tools.
- Adhere to company policies, Code of Conduct, confidentiality requirements, and contribute to maximising gross profit on every shipment.
What they're looking for
- Experience in freight forwarding or transport planning, ideally with focus on Seafreight.
- Strong knowledge of Incoterms, shipment types, forwarding processes, and operational regulations.
- High level of organisation, attention to detail, analytical mindset, and ability to work under pressure.
- Strong customer service orientation, effective communication skills, and the ability to collaborate across multiple teams.
- Ability to work independently and manage time-critical tasks while meeting deadlines.
- Proficiency in MS Office—especially Excel—and good understanding of systems and processes.
- Resilience, problem-solving skills, and ability to adapt to change and embrace new technologies.
- Fluent English, written and spoken.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Join our Sea Logistics Operational Care Centre (OCC) and play a key role in ensuring the smooth coordination and execution of export shipments. As an Operational Care Specialist, you will be at the heart of our Export Customer Operations—managing bookings, documentation, carrier coordination and ensuring our customers receive accurate, timely and high‑quality service.
How you create impact
- Coordinate and align customer deliverables with Customers, carriers, partners, and suppliers to ensure smooth cargo movement.
- Deliver customer engagement, satisfaction, retention and reactivation with Field Sales to establish and strengthen operational relationships with customers.
- Ensure that all existing customers are communicated with regularly.
- Review and validate shipping instructions, ensuring compliance with country regulations, export controls, and routing requirements.
- Execute bookings, generate documentation, update operational systems, and communicate shipment details accurately and on time.
- Monitor carrier and vendor performance, escalate deviations, and resolve rate or performance issues when needed.
- Act as the main contact for services in scope and maintain strong daily communication with Customers, OCC departments, overseas offices, and suppliers.
- Support onboarding of new colleagues and assist with new customer implementations, including systems setup and working instruction creation.
- Ensure compliance with QMS, QSHE, export regulations, SOPs, and safety standards, and promote continuous improvement using TIP tools.
- Adhere to company policies, Code of Conduct, confidentiality requirements, and contribute to maximising gross profit on every shipment.
What we would like you to bring
- Experience in freight forwarding or transport planning, ideally with focus on Seafreight.
- Strong knowledge of Incoterms, shipment types, forwarding processes, and operational regulations.
- High level of organisation, attention to detail, analytical mindset, and ability to work under pressure.
- Strong customer service orientation, effective communication skills, and the ability to collaborate across multiple teams.
- Ability to work independently and manage time‑critical tasks while meeting deadlines.
- Proficiency in MS Office—especially Excel—and good understanding of systems and processes.
- Resilience, problem‑solving skills, and ability to adapt to change and embrace new technologies.
- Fluent English, written and spoken.
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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Company
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