Loan Coordinator
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About this role
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
The Loan Coordinator supports daily branch operations by coordinating schedules, managing appointment workflows, and maintaining branch tracking systems. This role provides administrative and clerical assistance to loan officers and loan partners to ensure efficient processing of loan‑related activities. The Loan Coordinator interacts with clients and helps the branch meet operational objectives and service standards.
Job Responsibilities:
Manage loan officers’ schedules and assist loan partners with daily loan file activities.
Manage the branch lead tracker and branch database while maintaining professional business rapport.
Schedule all loan officer appointments, including new lead consultations and additional meetings for the Branch Manager.
Answer incoming calls and route them appropriately.
Assist the Loan Partner II with clerical tasks such as copying and faxing documents.
Schedule weekly face‑to‑face meetings based on branch metrics and operational needs.
Meet branch objectives related to pre‑qualifications and pre‑approvals.
Attend branch events to assist loan officers in building clientele.
Complete and maintain branch‑assigned checklists, files, and analyses within established branch deadlines.
Work a Monday–Friday schedule with hours from 9:00 a.m. to 5:00 p.m.
Qualifications and Skills:
High School Diploma or equivalent.
Excellent math and analytical skills.
Excellent communication skills.
Proficient in DU, LP, Microsoft Outlook, and Windows.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.
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