Loan Services Coordinator - Loan Documentation

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.

Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.

Job Description:

Location: Sioux Falls, SD 
Shift: M-F 8am-5pm
Job Status: Full-Time
Company: First PREMIER Bank

About the Role

Manages the workflow of and provides administrative support to the Loan Documentation team. Aligns daily activities with departmental priorities by coordinating task distribution, maintaining documentation, and supporting internal processes. Supports the Retail, Commercial, and Ag lending business lines. Serves as a subject matter expert on the loan documentation system functionality, regulatory compliance, and documentation strategy. Collaborates across departments to ensure accuracy, consistency, and efficiency in document generation and system integration.

Job Duties and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

• Serves as a subject matter expert in loan documentation processing by providing strategic guidance, ensuring accurate execution of complex loan functions, and influencing process design. Represents the team during cross-functional initiatives by advising on regulatory and system changes.
• Mentors peers and supports team development through training, cross-training, and collaboration. Monitors regulatory adherence, proactively resolves operational issues, and ensures consistency and compliance across high-impact workflows.
• Leads integration efforts between the loan documentation system and the core system, manages system upgrades, and supports application testing to ensure data integrity and accurate functionality. Identifies recurring issues, recommends and implements process improvements, and maintains departmental procedures.
• Manages daily team operations by assigning tasks based on workload, skill set, and priorities. Uses workflow tracking tools and regular check-ins to monitor progress, resolve bottlenecks, and ensure timely completion of assignments.
• Support compliance by maintaining accurate records, upholding document retention practices, and preparing for audits through proactive monitoring and documentation.
• Reviews exception and reconciliation reports to detect and resolve data or transaction discrepancies. Collaborates with team members and other departments to investigate issues and implement corrective actions. Compile and organize supporting documentation for audits and exams.
• Leads departmental projects by developing project plans, setting timelines, and coordinating resources to implement system enhancements and process changes. Serves as a subject matter expert, providing insights and feedback during planning and testing phases. Facilitates communication between stakeholders and documents outcomes to ensure smooth transitions and successful adoption of changes.
• Continuously evaluates daily operational workflows and tools to identify inefficiencies and recommend improvements. Stays informed on industry trends and system capabilities, applying this knowledge to streamline operations. Creates and updates detailed departmental procedures to ensure consistency and support training efforts.
• Maintains templates, parameters, and system settings of specialized loan documentation software. Learns and apply technical skills to configure tools effectively and troubleshoot issues. Coordinates with external vendors to integrate services, resolve problems, and ensure alignment with internal standards and timelines.

Skills and Qualifications 

• Analyzes discrepancies, identifies root causes, and implements solutions.
• Communicates clearly and professionally, both verbally and in writing, with internal teams, external vendors, and customers.
• Builds positive working relationships and contributes to a collaborative team environment.
• Effectively prioritizes and manages multiple responsibilities. Handles high volumes of data and transactions while maintaining accuracy.
• Exhibits a high level of accuracy and precision when reviewing or processing information.
• Basic understanding of banking principles and financial services is preferred.
• Proficiency in using standard office software with strong computer literacy is required.
• 4+ years of experience in banking, loan processing, or general office administration is preferred.
• Experience with LaserPro and familiarity with Credit Bureau reporting is a plus
• Demonstrates strong numerical reasoning skills and the ability to apply basic mathematical concepts accurately.

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week
• Traditional and High-Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work
• Various Career advancement opportunities and growth
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more