Loans & Deposits New Accounts Senior Associate
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About this role
We’re looking for a Loans & Deposits New Accounts Senior Associate to join our Insurance Operations team at MGS. In this role, you are responsible for the accurate and timely processing of new account transactions, account maintenance activities, and operational support functions for Manulife Bank products. The role ensures that all transactions are processed in accordance with established procedures, service level agreements (SLAs), quality standards, and regulatory requirements.
Position Responsibilities:
Process all In Good Order (IGO) and Not In Good Order (NIGO) new account transactions for loan, deposit, and investment products in accordance with established procedures and service standards.
Review applications and supporting documentation to ensure completeness, accuracy, and compliance with business requirements.
Process complex transactions, account maintenance activities, and operational reports related to banking products and services.
Complete assigned tasks within established service level agreements (SLAs), productivity expectations, and daily processing timelines.
Collaborate directly with business units to address issues, inquiries, and concerns related to Manulife Bank products and operational processes.
Ensure compliance with Anti-Money Laundering (AML) guidelines, including the application of enhanced due diligence for Politically Exposed Persons (PEPs), high-risk clients, and other regulatory requirements.
Process and maintain client information updates, regulatory requests, and periodic operational reporting activities.
Support loan funding, reconciliation, exception handling, and follow-up activities for incomplete or outstanding transactions.
Review and process online account applications and other digitally submitted requests in accordance with established procedures.
Monitor workload queues and prioritize urgent transactions to ensure turnaround time, quality, and productivity standards are achieved.
Provide day-to-day support, guidance, and knowledge sharing to less experienced team members.
Assist with identifying training needs and support onboarding and development activities for new and existing employees.
Participate in process improvement initiatives, operational projects, and implementation activities to enhance efficiency and customer experience.
Develop and maintain process documentation, procedural guides, and operational controls to support consistency and risk management.
Demonstrate flexibility by rendering overtime during peak periods and high-volume situations.
Required Qualifications:
Bachelor���s degree holders: At least 1 year of experience in banking operations, financial services, loan administration, deposit operations, or transaction processing.
Undergraduates (minimum of 2 years completed): At least 2 years of relevant experience in banking operations, financial services, loan administration, deposit operations, or transaction processing.
For internal candidates: Must have consistently met service quality and productivity metrics over the past six months (e.g., Quality, Productivity, Adherence, and Attendance).
Strong ability to analyze and understand problem statements and accurately interpret customer information.
Demonstrated ability to compose clear, concise, and grammatically correct emails.
Minimum typing speed of 30 words per minute (WPM) with strong computer navigation skills.
Must be amenable to working on a night shift schedule.
Preferred Qualifications:
Prior experience in banking operations, financial services, loans, deposits, investments, or account administration.
Working knowledge of AML, KYC, FATCA, CRS, and related regulatory requirements.
Experience using banking and operational platforms such as AWD, Portfolio Plus (PPlus), Finacle, Banklink, or similar systems.
Advanced proficiency in Microsoft Office applications, particularly Excel.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
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