Lobby Hostess
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What you'll do
- Greet and welcome guests in a professional, friendly, and courteous manner.
- Assist guests with directions, hotel information, facilities, events, and services.
- Manage guest flow in the lobby and ensure a smooth arrival and departure experience.
- Coordinate with Front Desk, Concierge, Bell Desk, Housekeeping, and F&B teams to meet guest needs.
- Escort VIP guests when required and provide personalized service.
- Handle guest inquiries, requests, feedback, and complaints promptly and professionally.
- Maintain knowledge of hotel amenities, local attractions, transportation options, and promotions.
- Monitor lobby appearance and report any cleanliness, maintenance, or safety concerns.
- Support guest relations activities and special events.
- Ensure adherence to hotel standards, policies, and luxury service protocols.
- Maintain a professional appearance and uphold the hotel's brand image at all times.
What they're looking for
- Excellent communication and interpersonal skills.
- Strong customer service orientation and problem-solving abilities.
- Professional grooming and presentation in line with 5-star hotel standards.
- Ability to work flexible shifts, including weekends and holidays.
- Proficiency in English; knowledge of additional languages is an advantage.
- Good organizational and multitasking skills.
Nice to have
- Previous experience in hospitality, guest relations, customer service, or luxury hotel operations is an advantage.
- Knowledge of additional languages is an advantage.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Company Description
Fairmont Bab Al Bahr is a five-star beachfront luxury hotel situated at the gateway of Abu Dhabi, offering stunning views of the iconic Sheikh Zayed Grand Mosque. The hotel features contemporary architecture combined with elegant interiors, delivering world-class hospitality and exceptional guest experiences. The property offers over 360 well-appointed guest rooms and suites, a variety of award-winning dining venues, extensive conference and event facilities, and premium leisure amenities including private beach access, swimming pools, and fitness facilities. It caters to business travelers, leisure guests, and large-scale corporate and social events. Fairmont Bab Al Bahr upholds international luxury standards while embracing the rich culture and heritage of the United Arab Emirates. The hotel is committed to excellence, innovation, sustainability, and delivering memorable experiences for both guests and colleagues.
Job Description
A Lobby Hostess serves as the first point of contact for guests entering the hotel. The role is responsible for providing a warm welcome, assisting guests with inquiries, coordinating with various hotel departments, and ensuring an exceptional luxury guest experience that reflects the standards of a 5-star hotel.
- Greet and welcome guests in a professional, friendly, and courteous manner.
- Assist guests with directions, hotel information, facilities, events, and services.
- Manage guest flow in the lobby and ensure a smooth arrival and departure experience.
- Coordinate with Front Desk, Concierge, Bell Desk, Housekeeping, and F&B teams to meet guest needs.
- Escort VIP guests when required and provide personalized service.
- Handle guest inquiries, requests, feedback, and complaints promptly and professionally.
- Maintain knowledge of hotel amenities, local attractions, transportation options, and promotions.
- Monitor lobby appearance and report any cleanliness, maintenance, or safety concerns.
- Support guest relations activities and special events.
- Ensure adherence to hotel standards, policies, and luxury service protocols.
- Maintain a professional appearance and uphold the hotel's brand image at all times.
Qualifications
- Previous experience in hospitality, guest relations, customer service, or luxury hotel operations is an advantage.
- Excellent communication and interpersonal skills.
- Strong customer service orientation and problem-solving abilities.
- Professional grooming and presentation in line with 5-star hotel standards.
- Ability to work flexible shifts, including weekends and holidays.
- Proficiency in English; knowledge of additional languages is an advantage.
- Good organizational and multitasking skills.
Company
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