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Provides technical and function-specific knowledge to support IT activities.
How you`ll make an impact
• Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 2/3)
• Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes)
• Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.)
• Define Lifecycle upgrade requirements and other IT project support needs involving IT Technicians/Technologists
• Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
• Manage installation of desktops, laptops, peripheral equipment and other IT related hardware
• Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth)
• Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed
• Other incidental duties
Manage assets including physical and electronic identification and control; Assist the business with tablet and mobile device support to meet operational / business needs
• Perform lifecycle upgrades and projects as directed
What you`ll need
5 years of relevant experience
Advanced in English is required
What else will help you
• Ability to manage users and PC's using Active Directory required
• Proficient in Microsoft suite of applications
• Ability to perform IT hardware and software diagnostics and repairs (Laptops, desk tops, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.)
• Effective cable management skills to maintain organized work stations and data closets required
• Ability to adapt and learn new technologies as needed
• Strong written and verbal skills required
• Problem Solving skills including Trouble shooting techniques required
• Strong customer service focused skills required
• Strong organization and time management skills required
• High level of professionalism during interactions with customers and vendors required
• Experience with platforms and applications (e.g, Microsoft Office Suite, Active Directory, Virtual Private Network (VPN)
• Experience using Help Desk ticketing software to manage service tickets