:quality(90)/)
London Air Logistics Aerospace Operational Care Specialist TW14 0PH
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About this role
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The AOG Specialist will be responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, and interaction with our sales colleagues. The AOG Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided.
Note that this is a 4 on 4 off position (10:00 - 22:00h)
How you create impact
- Pro-actively advise and consult customers to ensure satisfaction
- Monitor customer shipments, provide proactive updates and cover customs activites
- Document, investigate and conduct root cause analysis on deviations
- Manage tasks through Business Process Automation tools (BPA)
- Transfer customer requirements into KN systems for accurate cost control
- Field complaint calls and resolve problems
- Conduct claims management
- Ensure compliance with company, industry and legal standards as well as prepare and support audits
What we would like you to bring
- Experience in freight forwarding or transport planning (airfreight focus) preferred
- Strong customer service orientation and good communication skills
- Ability to understand and execute new processes
- Excellent MS Office knowledge (especially Excel)
- Respect confidentiality and compliance regulations
- Ability to work independently in a team
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Company
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