London Customer Director LND SW19 4DR
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About this role
CUSTOMER DIRECTOR – PRESTIGE
COMMERCIAL / SALES
WIMBLEDON - 2 to 3 days per week in the office
As Customer Director, you will lead one of Coty’s most strategic and high-value retail partnerships, driving omnichannel growth across prestige beauty. This role combines senior commercial leadership, customer strategy, and team transformation, owning delivery across a complex portfolio while shaping long-term customer partnerships and category leadership.
THE ROLE
OPTIMIZE, ENABLE, INNOVATE!
As our Customer Director, you play a critical role in leading Coty Prestige’s largest omnichannel customer portfolio, delivering sustainable net revenue growth, strengthening strategic partnerships, and driving best-in-class commercial execution across Boots and pureplay channels.
You will be reporting to the Senior Sales Director, and you will manage a large, high-performing commercial team across multiple customer groups.
COMMERCIAL LEADERSHIP & DELIVERY
- Own full P&L accountability across a customer portfolio of nearly £100m
- Lead Joint Business Planning (JBP) and senior-level negotiations with key accounts
- Drive profitable net revenue growth, market share and ROI-focused investments
- Champion strong commercial fundamentals and decision-making across the business
- Act as a senior partner in shaping customer strategy and performance delivery
OMNICHANNEL STRATEGY & CUSTOMER PARTNERSHIPS
- Define and execute end-to-end omnichannel strategies across retail and e-commerce
- Build and maintain senior relationships with key customers including Boots and pureplayers
- Leverage data, insights and category trends to unlock new growth opportunities
- Tailor differentiated strategies across retail environments and digital platforms
- Represent Coty in high-impact strategic discussions with customers and stakeholders
TEAM LEADERSHIP & CROSS-FUNCTIONAL IMPACT
- Lead, coach and develop a large, multi-layered team (SNAMs, NAMs, NAEs, CBMs)
- Build commercial capabilities and strengthen strategic thinking across the team
- Partner cross-functionally with marketing, retail operations, finance and supply
- Drive a culture of accountability, agility and high performance
- Influence senior stakeholders across UK & global teams to enable transformation
YOU ARE A COTY FIT
As a senior commercial leader with strong strategic acumen, you thrive in a fast-paced and complex environment. You are results-driven, agile, and highly influential, with the ability to lead large teams and build long-term customer partnerships
- Extensive experience in Customer Director / Sales Director roles within FMCG or Beauty
- Strong P&L ownership and commercial delivery track record
- Expertise in Joint Business Planning and trade investment optimisation
- Advanced negotiation and stakeholder management skills
- Proven experience leading large, high-performing teams
- Strong omnichannel and e-commerce understanding
- Ability to influence at senior level internally and externally
- Fluency in English
At Coty, we believe in performance-driven growth - we have a strong track record of accelerating careers, with individuals progressing from an entry level role in Senior Director in under 10 years, and high performers achieving rapid progression through the organisation.
- A competitive benefits package to support your health, wellbeing and financial security
- Private medical insurance with fast access to specialist and mental health support
- 8% pension fully contributed by Coty
- Life assurance and income protection for added peace of mind
- Flexible hybrid working with our Omni-Working model (up to 50% remote)
- Generous family-friendly policies including enhanced parental leave, birthday leave and volunteering days
- Everyday perks including employee discounts and salary sacrifice schemes
- Opportunities to get involved in DE&I, sustainability and employee-led initiatives
Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day. If you're the kind of person who refuses to settle, if you want to think bigger, learn faster and go further than you ever thought possible – we'd love to hear from you.
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