Manager - Customer Feedback EPMs
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What you'll do
- Manage a team of talented EPMs
- Interact with external customers, engineering teams, project management staff, and other quality organizations
- Collect and process customer feedback
- Identify key trends
- Champion high-impact issues to drive the best possible software releases
- Act as first responders for outside issues during the development and at launch of software products
- Partner with OS technologies teams to prioritize top customer-related issues
- Create a dynamic team environment where tough problems are solved in new and innovative ways
What they're looking for
- Self-motivated manager
- Ability to create a dynamic team environment
- Ability to handle both technical and managerial challenges
- Excellent communication skills
- Ability to interact with customers, engineering teams, project management staff, and test organizations
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
The Customer Feedback EPMs interact with external customers, engineering teams, project management staff, and other quality organizations to collect and process customer feedback, identify key trends, and champion high-impact issues to drive the best possible software releases. They are the first responders for outside issues during the development and at launch of Apple’s software products, partnering with OS technologies teams to prioritize top customer-related issues. We’re looking for a manager of this team of talented EPMs.
We’re seeking a candidate who is not afraid to question assumptions and tackle big problems. This role requires a self-motivated manager with the ability to create a dynamic team environment where tough problems are solved in new and innovative ways. An ideal candidate is someone who is a jack-of-all-trades, able to handle both technical and managerial challenges. You must have excellent communication skills and be able to interact with customers, engineering teams at Apple, project management staff, and test organizations.
Company
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