ABB·13 days ago
13 days ago
Manager customer service
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What you'll do
- Supervise a team of service engineers and technicians
- Ensure timely and high-quality delivery of service offerings
- Oversee service operations
- Develop nationwide service networks
- Manage customer support
What they're looking for
- Significant experience in post-sales service within the Low Voltage Switchgear industry
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are seeking a Manager Customer Service to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings. Oversee service operations, develop nationwide service networks, and manage customer support. Ideal for candidates with significant experience in post-sales service within the Low Voltage Switchgear industry.
Skills
- service management
- post-sales service management
- low voltage switchgear
- team leadership
- partner network management
- service network development
- service process development
- call center management
- customer support
- field service coordination
- quality management
- continuous improvement
- resource planning
- service claims management
- defective parts tracking
- escalation management
- coaching and mentoring
- stakeholder management
- cross-functional coordination
- service agreement execution
- service cost finalization
- service compliance
Company
ABB
Bengaluru, India
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