Manager, CX Analytics (Enterprise Customer Delivery Experience)

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

This Manager Decision Analytics position manages people and processes related to the development of advanced analytics to support the company's strategic objectives. The role works cross-functionally with business partners from Merchandising, Finance, Operations, Supply Chain, Online and IT to design and implement decision analytics, tools, and new visibility/reporting capabilities. This role has responsibility for creating analytics, translating business questions to actionable insights, supporting ongoing analytical needs, designing new analytical platforms and partnering with cross-functional teams to deliver high quality analytics solutions for the Home Depot. This role is expected to leverage effective communication skills to translate complex analyses into understandable insights, with a passion to learn and develop.

Key Responsibilities:

• 40% Collaborate with stakeholders, business partners, colleagues, developers and business analysts to deliver high quality analytics solutions
• 45% Data analytics with large volumes of data, using a wide variety of database applications / analytical tools including SQL, SAS, R, and python
• 5% Data cleansing, validation, testing
• 5% Enhancements / modifications to systems & procedures
• 5% Supporting end users, problem solving, troubleshooting

Direct Manager/Direct Reports:

• Reports to a Sr Manager, Decision Analytics.
• This position has 1 direct report

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Master's degree in Analytics, Finance, or Information Systems or related field is preferred
• Five to seven years of experience in analytics is preferred
• Experience in SQL, SAS, Tableau, R, python and similar tools preferred

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 4

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• None