CVS Health·6 days ago
6 days ago
Manager, Drive Thru Customer Experience
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What you'll do
- Drive customer experience improvements within the drive through pharmacy portfolio
- Oversee operational support
- Analyse data to enhance patient triage
- Collaborate across teams to deliver seamless service
What they're looking for
- Experience in retail or pharmacy operations
- Strong background in customer experience strategy
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Seeking a strategic leader to drive customer experience improvements within the drive through pharmacy portfolio. Oversee operational support, analyse data to enhance patient triage, and collaborate across teams to deliver seamless service. Ideal for experienced professionals in retail or pharmacy operations with a strong background in customer experience strategy.
Skills
- customer experience management
- drive through operations
- process improvement
- operational performance monitoring
- data analysis
- queue management
- cross-functional collaboration
- patient triage
- prescription processing
- patient feedback analysis
- digital app enhancement
- microsoft excel
- microsoft powerpoint
- microsoft word
- microsoft outlook
- stakeholder management
- change management
- business case development
- vendor management
- field adoption
- throughput optimization
- root cause analysis
- pilot program management
Company
CVS Health
One CVS Drive, United States of America
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