Manager, Field Ops
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About this role
Welcome!
The Manager, Field Operations leads the Field Management team by defining objectives, priorities and deadlines required to meet short term goals and objectives. Is responsible for the success of each team member. Typically manages the work efforts of supervisors/individual contributors.
• Allocate daily tasks to crews, brief methods, confirm tool readiness and vehicle load‑outs. • Lead on‑site execution, validate steps against MOPs, and manage hold points. • Check installation quality—mounting torque, alignment, labeling, and functional tests; record values. • Capture photo/video evidence and ensure required measurements are logged. • Verify customer contact and site access steps; escalate issues promptly. • Confirm PM/service tasks executed (functional checks, adjustments, firmware/config updates). • Coach apprentices and techs on metering/measurement technique and documentation completeness. • Close work orders with accurate notes, readings, photos, and redlines. • Escalate abnormal findings (missing parts, facade issues, interference) for immediate action. • Stage materials and kits for next‑day jobs; verify BOM completeness.
Minimum Experience: 6+ years Minimum Education: Bachelor's Degree
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com
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