Sonova·14 days ago
14 days ago
Manager Process Excellence
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What you'll do
- Lead cross-functional process improvement and transformation initiatives within Sonova’s Customer Care & Excellence organisation
- Drive inefficiencies, design and implement improved processes, and collaborate with stakeholders
What they're looking for
- Experience in process design and project management
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are seeking a Manager Process Excellence to lead cross-functional process improvement and transformation initiatives within Sonova’s Customer Care & Excellence organisation. Drive inefficiencies, design and implement improved processes, and collaborate with stakeholders. Ideal for experienced professionals in process design and project management.
Skills
- process improvement
- project management
- root cause analysis
- business transformation
- stakeholder management
- continuous improvement
- change management
- lean
- six sigma
- operational data analysis
- kpi monitoring
- process design
- contact center operations
- customer support
- it collaboration
- portfolio management
- risk management
- project governance
- operational excellence
- case management
- hearing care industry knowledge
Company
Sonova
city, Spain
Company facts come from this company's own listings. We only show what the postings themselves carry.