Manager, Project Management - Provider Portal
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What you'll do
- Manage and maintain production inventory for Dental and Availity portal platforms.
- Support enterprise-wide portal access administration, including new user provisioning and access modifications.
- Monitor the health and performance of digital portal environments and participate in real-time incident investigation and resolution.
- Oversee file transfers and data exchanges between internal and external partners, proactively addressing data integrity and delivery issues.
- Collaborate with business, technology, and vendor partners to investigate, troubleshoot, and resolve portal-related operational issues.
- Coordinate system testing activities and support release management efforts in partnership with DDAT teams.
- Review Compliance Mandate Assessments (CART) to evaluate portal impacts and support implementation requirements.
- Administer and maintain payer space configurations and portal functionality to ensure a seamless user experience.
- Act as a key operational resource for stakeholder engagement, issue resolution, and continuous improvement of portal services.
What they're looking for
- 5-7 years work experience in healthcare
- Experience in one of the following workflows: Eligibility and benefits, Claims, or Authorization and referrals.
- Adept at problem solving and decision making skills
- Adept at collaboration and teamwork
- Adept at growth mindset (agility and developing yourself and others) skills
- High School Diploma Or General Equivalent Development (GED)
Nice to have
- Knowledge of provider portals is preferred
- Bachelor's degree preferred/specialized training/relevant professional qualification
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Description Summary
This individual contributor is responsible for the day to day operational management and support of Dental and Availity portal platforms, including production inventory oversight, enterprise-wide access provisioning, and payer space administration. The role serves as a key liaison between business, technology, and external vendor partners to monitor digital ecosystem health, manage file transfers and data exchange processes, resolve portal-related issues, and coordinate testing activities supporting release management. Additionally, the position reviews compliance mandate assessments to evaluate portal impacts and proactively collaborates with stakeholders to ensure seamless operations, issue resolution, and uninterrupted service delivery across internal and external partner channels.
What will you do
· Manage and maintain production inventory for Dental and Availity portal platforms.
· Support enterprise-wide portal access administration, including new user provisioning and access modifications.
· Monitor the health and performance of digital portal environments and participate in real-time incident investigation and resolution.
· Oversee file transfers and data exchanges between internal and external partners, proactively addressing data integrity and delivery issues.
· Collaborate with business, technology, and vendor partners to investigate, troubleshoot, and resolve portal-related operational issues.
· Coordinate system testing activities and support release management efforts in partnership with DDAT teams.
· Review Compliance Mandate Assessments (CART) to evaluate portal impacts and support implementation requirements.
· Administer and maintain payer space configurations and portal functionality to ensure a seamless user experience.
· Act as a key operational resource for stakeholder engagement, issue resolution, and continuous improvement of portal services.
For this role you will need Minimum Requirements
- 5-7 years work experience in healthcare
- Experience in one of the following workflows: Eligibility and benefits, Claims, or Authorization and referrals.
- Knowledge of provider portals is preferred
- Adept at problem solving and decision making skills
- Adept at collaboration and teamwork
- Adept at growth mindset (agility and developing yourself and others) skills
Bachelor's degree preferred/specialized training/relevant professional qualification. Equivalent Experience
High School Diploma Or General Equivalent Development (GED)
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$54,300.00 - $159,120.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Company
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