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Jobs / Customer Retention Specialist in United States of America
5 months ago
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Minitab·5 months ago
5 months ago

Manager, Regional Renewals

State College, United States of AmericaHybridMid · 5+ yearsCustomer Retention Specialist

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Apply faster with autofill FREEminitab uses Greenhouse - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

We’re Hiring: Manager, Regional Renewals at Minitab

Location: State College, PA OR hybrid in PA with requirement to travel to State College, HQ's two weeks per month 

We’re looking for a strategic, people-first leader to build and scale a high-performing Renewals team within our Direct Sales organization. This is a unique opportunity to combine frontline leadership with hands-on deal strategy—driving predictable renewal outcomes, maximizing multi-year revenue, and reducing churn risk across a book of business exceeding $40mm.

In this role, you’ll:
• Lead, coach, and develop a team of seven Renewals Specialists and Senior Renewals Specialists to exceed targets and grow their careers
• Drive a value-based renewal motion that improves GRR and NRR 
• Partner cross-functionally with Sales, Customer Success, Finance, and Field Operations
• Own renewal execution excellence—from pipeline hygiene to forecasting accuracy
• Identify opportunities to scale processes, improve efficiency, and elevate team performance
• Step into complex, high-risk renewals to secure the best outcomes

We’re looking for someone who brings:
✔ 5+ years in renewals, sales, or account management (B2B SaaS/enterprise software)
✔ 2 + years of proven success leading teams as a people manager or team leader and driving retention metrics (GRR/NRR)
✔ Strong commercial acumen and negotiation skills
✔ A passion for coaching, developing talent, and building scalable processes
✔ The ability to influence cross-functional partners and lead through change

If you’re energized by building teams, driving results, and shaping the future of renewals, we’d love to connect.

This position is ineligible for visa sponsorship. 

To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Our Benefits:

HEALTH INSURANCE:  Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire. Low co-pay pharmacy benefit and affordable family coverage plan is available. Short and Long Term Disability is fully paid by Minitab. Employee Assistance Program (EAP) - Provides guidance for personal issue and information on other Work Life Matters.

LIFE INSURANCE:  Group Term Life Insurance is provided at no cost for full-time employees at three times employee base salary. Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates.

RETIREMENT PLANNING:  A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately. Minitab will match dollar for dollar up to the first 6% of employee’s contribution. Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire.

PAID TIME OFF:  Paid holidays, as well as 4 weeks of annual paid time off are provided. The annual paid time off increases one week every five years.

HIGHER AND PROFESSIONAL DEVELOPMENT:  The pursuit of ongoing development is important and valued at Minitab. In support of this value, Minitab offers tuition and related expenses assistance for both higher education and other professional development.

FLEXIBLE SPENDING ACCOUNT:  Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions. Parking and Transit - Pre-Tax Deductions.

HYBRID WORK SCHEDULE:  We offer a hybrid work model for eligible positions.

PREMIUM BENEFITS:  At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator. Personal training and nutrition counseling is available upon request.

Compensation: OTE:  $150,000 based on meeting performance targets with uncapped earning potential

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

Job application remains open until filled.


Company

Minitab
State College, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Minitab's careers site·first seen 22 Jun 2026·last verified 8 Sept 2026·How we source jobs

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