KLA·Semiconductors·1 month ago
1 month ago
Manager, Service Operations & Logistics
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What you'll do
- Lead and oversee the end-to-end quotation process for spare parts and service contracts, ensuring accuracy, competitiveness, and alignment with regional business objectives.
- Govern contract lifecycle management, including timely CRM booking upon receipt of customer Purchase Orders (POs) and ensuring robust internal tracking and compliance.
- Act as an escalation point for customer issues and disputes, driving resolution through cross-functional coordination while maintaining strong customer relationships.
- Ensure data governance and system integrity across customer, contract, and transactional databases to support operational excellence and reporting accuracy.
- Oversee billing operations, including invoice and credit note generation, ensuring compliance with corporate policies and financial controls.
- Partner with HQ Logistics and internal stakeholders to optimize order fulfillment processes and improve service delivery to distributors and customers.
- Drive operational visibility by reviewing and analyzing weekly and monthly performance reports, identifying trends, risks, and improvement opportunities.
- Lead administrative and operational support functions, ensuring efficiency, standardization, and continuous process improvement.
- Champion continuous improvement initiatives, focusing on process optimization, automation, and enhanced customer experience.
- Oversee end-to-end inbound and outbound logistics, including distribution, transportation, and delivery of finished goods, ensuring timely and cost-effective execution.
- Manage goods receiving operations by coordinating effectively with international manufacturing sites, distribution centers, and freight providers to ensure seamless and timely product flow.
- Take full ownership of logistics and supply chain operations to ensure product availability meets customer demand while optimizing overall costs.
What they're looking for
- 10+ years relevant work experience.
- Degree in Business Administration, Logistic and supply chain management or equivalent qualifications.
- Strong analytical skills, Process-oriented .
- Excellent communication skills, interfacing and convincing on all levels.
- Pro-active.
- MS Office advanced.
- Strong knowledge of SAP system (or similar ERP system).
- Fluent in English & Chinese [both oral and written].
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Company Overview
Group/Division
Job Description/Preferred Qualifications
Service Operations
- Lead and oversee the end-to-end quotation process for spare parts and service contracts, ensuring accuracy, competitiveness, and alignment with regional business objectives.
- Govern contract lifecycle management, including timely CRM booking upon receipt of customer Purchase Orders (POs) and ensuring robust internal tracking and compliance.
- Act as an escalation point for customer issues and disputes, driving resolution through cross-functional coordination while maintaining strong customer relationships.
- Ensure data governance and system integrity across customer, contract, and transactional databases to support operational excellence and reporting accuracy.
- Oversee billing operations, including invoice and credit note generation, ensuring compliance with corporate policies and financial controls.
- Partner with HQ Logistics and internal stakeholders to optimize order fulfillment processes and improve service delivery to distributors and customers.
- Drive operational visibility by reviewing and analyzing weekly and monthly performance reports, identifying trends, risks, and improvement opportunities.
- Lead administrative and operational support functions, ensuring efficiency, standardization, and continuous process improvement.
- Champion continuous improvement initiatives, focusing on process optimization, automation, and enhanced customer experience.
Logistics
- Oversee end-to-end inbound and outbound logistics, including distribution, transportation, and delivery of finished goods, ensuring timely and cost-effective execution.
- Manage goods receiving operations by coordinating effectively with international manufacturing sites, distribution centers, and freight providers to ensure seamless and timely product flow.
- Take full ownership of logistics and supply chain operations to ensure product availability meets customer demand while optimizing overall costs.
- Partner closely with HQ planning teams to drive effective parts planning across SEA, including demand analysis and usage forecasting aligned with regional requirements.
- Monitor and evaluate performance of logistics and distribution service providers (3PL/4PL), driving corrective actions and continuous improvement initiatives when required.
- Act as the key escalation point for logistics-related customer delivery issues, ensuring timely resolution and clear communication on parts availability.
- Develop and implement regional logistics strategies, policies, and guidelines for both Finished Goods and Service Spare Parts to enhance operational consistency and scalability.
- Drive cost control initiatives, including minimizing parts-related expenses, reducing waste, and continuously improving operational efficiency.
- Ensure compliance with regional customs clearance requirements across SEA (including India and Australia), mitigating risks and delays.
Minimum Qualifications
- 10+ years relevant work experience.
- Degree in Business Administration, Logistic and supply chain management or equivalent qualifications.
- Strong analytical skills, Process-oriented .
- Excellent communication skills, interfacing and convincing on all levels.
- Pro-active.
- MS Office advanced.
- Strong knowledge of SAP system (or similar ERP system).
- Fluent in English & Chinese [both oral and written].
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Semiconductors
Company
KLASemiconductors
Singapore, Singapore
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