Manager, Small Business Collections (Hybrid)
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About this role
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid
About the role:
As a Manager, Small Business Collections, your primary responsibility is to lead the daily functions of the Small Business collections team focusing on early, mid and late stage collections. Focused on execution of operational strategies including real-time workflows, identify and solve bottlenecks before they compound drive accountability for performance standards. Build the organization to ensure leadership depth that produces both sustainable and scalable growth. Drive the team towards maximum efficiency and overall effectiveness. This role reports to the Senior Manager, Small Business Collections and Recovery.
Responsibilities:
- Manage Collections Operations inclusive of Senior Leads, Leads and representatives
- Partner with complimentary departments to oversee development, deployment and ongoing validation of evolving collections strategies
- Planning and strategy execution of teams by setting goals and prioritizing objectives and results
- Identify process improvements and procedural challenges and recommending appropriate solutions based on trends in goal and metric achievements
- Increase the representatives productivity through best practices and coaching
- Build strong relationships and understand the needs of business partners
- Balance collections with a merchant-centric approach minimizing negative impacts on customer relationships.
- Conduct one-on-one meetings, coaching sessions, and performance reviews
- Perform additional functions as assigned by direct manager
Requirements:
- 7+ years of leadership experience in Consumer and/or B2B Collections inclusive of multi-layer leadership and large collection agent networks (remote/hybrid/75+ headcount)
- Experience in fintech, digital lending, or a customer-oriented bank.
- Expertise in building strong relationships with internal and external business partners
- Ability to quickly resolve problems and adapt to changes with ease
- Experience making data driven decisions
- Familiarity with the US regulatory landscape for commercial and consumer collections (FDCPA, state-level rules)
- Passionate about AI and how to incorporate these technologies to better serve and support borrowers
Compensation:
The budgeted annual salary range for this position is $140,000 to $160,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
Benefits & Perks:
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
Company
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