Manager, Software Engineering (Service Cloud)
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About this role
Your Opportunity at ARC’TERYX:
ARC’TERYX is growing -- in guest experience excellence, in variety and sophistication of business models, and in operational volume and critical workflows. The Technology group is a key part of supporting and accelerating ARC’TERYX growth!
As a Manager, Software Engineering, you will lead a high-performing team focused on enhancing the experience of our Guest Services organization and driving strategic outcomes for After-Sales Support operations. You will provide technical and strategic direction for the development of key features within our Salesforce suite of applications, balancing both programmatic and declarative approaches. In this role, you will mentor engineers, foster a culture of quality and accountability, and ensure alignment with broader business objectives. You’ll also oversee issue resolution, maintain high standards for unit test coverage, and collaborate closely with product managers to report progress and inform roadmap planning.
This role is based out of ARC’TERYX headquarters in North Vancouver, BC. We are open to a hybrid or remote work. Remote candidates must be committed to Pacific time zone hours. Please note that candidates must be eligible to work in Canada.
Meet Your Future Team:
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