Manager – Training and Development

Job Summary The Manager, Training & Development is responsible for driving the successful execution of functional training, internal academies, capability‑building programs, and the overall learning effectiveness framework within the Bank. The role ensures consistent skills development, improved workforce capability, and optimal return on training investment (ROTI). It also oversees training unit governance, compliance, reporting, and continuous improvement of learning systems and processes. The role will ensure that activities are implemented efficiently and aligned with the overall Bank’s business strategy, priorities and culture. Responsibilities 1. Training Strategy & Execution Lead planning, execution, and continuous improvement of functional training programs across the Bank. This includes designing and implementation of the annual training programs. Manage and operationalize the Bank’s internal academies and talent development programs (e.g., Banking 101, Retail Banking Academy, Service Excellence Academy etc.). Translate strategic capability gaps into actionable learning pathways and development programs. Ensure training initiatives align with regulatory, compliance, and organizational capability priorities. In liaison with Senior Manager: Leadership Development & Culture, Business Heads participate in the implementation of key leadership development programs including Executive programs, Management Trainees and other Banking Talents development programs. 2. Learning Effectiveness, Application & Accountability Drive the Bank’s learning effectiveness model, including teach-backs, coaching for application, action learning, and post-training reinforcement. Partner with business leaders/HoDs to increase accountability for employee development and application of acquired skills. Design and execute mechanisms to measure application of learning on the job and impact on business results. 3. Capability Building & Skills Development Implement structured capability-building programs to improve staff performance, productivity, and service excellence across the Bank. Ensure consistency, quality, and standardization of capability development across all branches and functions. Drive and support development of competency frameworks, proficiency levels, and career development pathways. 4. Learning Operations & Program Management Coordinate scheduling, facilitation, logistics, learning materials, and stakeholder communication for all training programs. Manage relationships with internal trainers, external facilitators, and training partners while ensuring quality and cost-effectiveness. Oversee digital learning, content curation, registration, and LMS utilization to drive self-paced development. In consultation with Senior Manager: Leadership Development & Culture, develop the annual training budget by sourcing comparative market rates from reputable service providers on identified courses. From the overall approved budget, drafting detailed budgets to motivate specific programs and obtaining approval of the costs before training commences. Preparing, collecting and reconciling petty cash for all in-house training budgets and finally submitting receipts to the Finance department. 5. Reporting, Compliance, and Governance Develop, maintain, and present monthly and quarterly Training & Development dashboards, analytics, and insights to support decision making process in the Bank. Track and report training compliance against regulatory requirements (e.g., BOT, mandatory compliance training). Maintain accurate and auditable training and development records for all programs and critical and targeted professional certifications in the Bank. Monitor training budgets, optimize training costs, and track return on training investment. Ensure adherence to internal policies, procedures, and quality standards for all learning programs. 6. Stakeholder Engagement & Business Partnering Act as a learning adviser and strategic partner to internal stakeholders by providing insights and recommendations for driving employee engagement in the bank. 7. Continuous Improvement & Innovation Introduce innovative learning methodologies including blended learning, digital experiences, simulation-based learning, and microlearning. Benchmark learning practices with banking and industry standards to ensure competitiveness and relevance. Build a culture of learning, curiosity, and continuous development across the organization. Risk Management: Update and maintain risk procedures and systems with respect to risk identification, risk assessment, risk monitoring, risk mitigation strategies and risk reporting. Ensure effective adoption and utilization of risk management tools available within the Bank. Drive remediation of risk management exceptions identified during audit or risk reviews. Promote risk management culture and adhere to all bank’s policies and procedures. Requirements Knowledge and Experience Bachelor’s degree in human resources management, Business Administration, or related field from a recognized institution. Master’s degree and professional HR certifications will be an added advantage. 5+ years’ experience in Training, Learning & Development, or HR in a structured organization - preferably banking/financial services. Experience managing large-scale learning programs, academies, or capability development projects.