Manager, User Guide Strategy and Operations (Hybrid-Acton, MA or San Diego, CA)
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What you'll do
- Manage a team of UX designers and technical writers focused on the suite of Omnipod products - Omnipod Dash, Omnipod 5, Omnipod View and our Omnipod Simulator App – across both iOS and Android platforms
- Develop and coach existing multi-disciplinary UX team located in both the East and West coast offices. Collaborate heavily with UX peers and staff in Tijuana, San Diego and Boston. The team is currently 11 people with continued growth in 2021.
- Ability to balance the development of the team with the development of the user experience. You should be as excited about managing and growing the staff, as you are about your product design expertise.
- Focus on infusing the brand promise of Simplicity, Freedom and Happiness into all that we do internally and with our designs. Reduce complexity in our mobile app designs, our deliverables and our collaborations.
- Engage, hire and manage UX vendors as needed to extend the team’s capabilities when needed- including writing purchase orders, approving invoices and managing/overseeing their work and deliverables.
- Collaborate with peer organizations such as Marketing, Product Management, Software Development, Human Factors, Clinical and Regulatory to help define and scope world class experiences for our products. Form strong relationships with functional stakeholders by developing and translating strategy into a multi-year road map including operational goals and objectives.
- Drive User Centered design best practices into the product development teams through the Agile process.
- Incorporate the adoption and integration of design research early and often through the lifecycle of the project through collaboration with the UX Research team.
- Ability to build and manage a multidisciplinary UX team focused on the product design working in a SAFe Agile development environment with multiple integrations.
What they're looking for
- Bachelor's degree (HCI, Design, Interaction Design, Human Factors and/or equivalent) required.
- 7+ years of relevant experience in UX and product design, ideally with a focus on developing and implementing customer centric systems, with multiple touchpoints (Product, mobile, web) globally
- At least 3 years of management experience including managing a large UX team working on mobile app development
- Experience and demonstrated success in commercial execution for consumer-facing digital and physical products. Knowledge of medical device development a plus
- Thorough knowledge of the diabetes disease state preferred
- Experience working effectively with cross-functional teams on high-visibility initiatives
- Advanced working knowledge of User Experience methods and Design thinking process. Understands Systems and data management. Solid technical chops in the UX toolkit such as Adobe Creative Cloud, Sketch, Abstract, XD, or equivalent tools.
- Strong UX portfolio required
Nice to have
- Knowledge of medical device development a plus
- Thorough knowledge of the diabetes disease state preferred
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Job Summary
The Manager, User Guide Strategy and Operations serves as a senior leader within the user guide function and is responsible for portfolio ownership, people leadership, delivery execution, and operational excellence across a portfolio of Omnipod products and programs.We are seeking an experienced content leader to lead the delivery and ongoing evolution of user guide strategy and execution. This player/coach role combines people leadership, portfolio ownership, stakeholder management, and direct contribution to instructional content initiatives. The successful candidate will lead a team of contract technical writers while partnering closely with senior content strategists and cross-functional leaders to support product releases, regulatory submissions, commercial launches, and long-term content evolution.
Working in partnership with other Content Strategy leaders, this role owns the development, maintenance, and continuous improvement of instructional content supporting product releases, regulatory submissions, and commercial launches within their portfolio. The manager leads a team of senior independent contributors and contract technical writers while serving as the primary user guide representative for cross-functional stakeholders, including Product, Engineering, Medical Affairs, Regulatory Affairs, Human Factors, Quality, and external partners.


Position Overview
Insulet is on a mission to simplify life for people living with diabetes. As we continue to scale globally, we are investing in a world-class User Experience organization that delivers clear, accessible, intuitive, and effective product experiences across the Omnipod ecosystem.
The Manager, User Guide Strategy and Operations serves as a senior leader within the user guide function and is responsible for portfolio ownership, people leadership, delivery execution, and operational excellence across a portfolio of Omnipod products and programs.
We are seeking an experienced content leader to lead the delivery and ongoing evolution of user guide strategy and execution. This player/coach role combines people leadership, portfolio ownership, stakeholder management, and direct contribution to instructional content initiatives. The successful candidate will lead a team of contract technical writers while partnering closely with senior content strategists and cross-functional leaders to support product releases, regulatory submissions, commercial launches, and long-term content evolution.
Working in partnership with other Content Strategy leaders, this role owns the development, maintenance, and continuous improvement of instructional content supporting product releases, regulatory submissions, and commercial launches within their portfolio. The manager leads a team of senior independent contributors and contract technical writers while serving as the primary user guide representative for cross-functional stakeholders, including Product, Engineering, Medical Affairs, Regulatory Affairs, Human Factors, Quality, and external partners.
The ideal candidate combines strong strategic thinking with deep experience in regulated content development, stakeholder management, people leadership, and direct ownership of complex content programs. They are equally comfortable shaping long-term content direction, supporting day-to-day execution, managing external relationships, and ensuring the successful delivery of instructional content across a complex product portfolio. The successful candidate will be expected to balance leadership responsibilities with direct ownership of complex content initiatives, serving as both a people leader and individual contributor for high-priority programs and product launches.
Responsibilities
- Own user guide strategy and execution for a portfolio of Omnipod products and programs.
- Serve as the primary user guide lead within that portfolio for product teams, programs, and external partners.
- Ensure instructional content readiness for regulatory submissions, product releases, and commercial launches.
- Lead and develop a team of senior individual contributors and contract technical writers.
- Manage workload allocation, content quality, and delivery expectations.
- Provide coaching and editorial leadership to ensure consistency and excellence across content deliverables.
- Apply established content standards, voice and tone guidelines, literacy requirements, accessibility principles, and quality expectations.
- Contribute to the ongoing evolution of content strategy, content systems, structured authoring, and localization practices at Insulet.
- Represent the user guide team in planning, design review, and program leadership forums.
- Personally lead strategic user guide initiatives and high-complexity content programs.
- Serve as the primary user guide representative for assigned product portfolios and external partners.
- Directly contribute to the creation, review, and evolution of instructions for use.
- Partner with senior content leaders to advance content strategy while ensuring day-to-day execution remains successful.
Education and Experience
- Bachelor’s degree or equivalent industry experience.
- 7+ years of experience in UX writing, content strategy, content design, technical writing, instructional content, or a related field.
- 3+ years of experience leading content strategy, content design, technical writing, instructional content, or related teams.
- Proven experience delivering end-to-end content strategy across complex products, platforms, releases, or regulated content ecosystems.
- Exceptional writing, editing, and content judgment, with the ability to translate complex product, technical, clinical, or regulatory information into clear user-facing content.
- Effective project management, prioritization, and multitasking skills, including experience managing multiple stakeholders and projects through different stages of content production or strategy.
- Familiarity with content authoring tools, design tools, content management tools, language processes, or structured content practices.
- Experience working with single-sourcing strategies, content management solutions, or reusable content approaches.
Preferred Skills and Competencies
- Bachelor’s degree in Communications, Writing, English, Content Strategy, UX, Health, or a similar field from an accredited four-year university.
- Deep expertise in UX writing, content strategy, instructional content, information architecture, taxonomy, and structured content principles.
- Experience building and scaling content systems, governance models, design system integrations, structured content models, or content operations practices.
- Experience developing and defining content strategy, content management, content operations solutions, and authoring or CMS processes.
- Experience working with structured content, DITA XML, component content management systems, or similar reusable content approaches.
- Experience in healthcare, pharmaceutical, medical device, or another highly regulated industry.
- Experience using research, analytics, human factors insights, or usability findings to inform content decisions.
- Familiarity with tools such as Figma, Jira, Confluence, Adobe Creative Cloud, content management systems, or similar tools. Understanding of Agile or SAFe planning processes.
- Experience supporting regulated product launches, regulatory submissions, localization workflows, design reviews, or document control processes.
Additional Information
- Limited business travel required
- Hybrid role: 3 days per week onsite (San Diego, CA or Acton, MA)
- Portfolio required (demonstrating strategic thinking, systems work, and shipped product experiences)
Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable and waterproof Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s latest innovation, the Omnipod® 5 Automated Insulin Delivery System, is a tubeless automated insulin delivery system, integrated with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero finger sticks, and is fully controlled by a compatible personal smartphone. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.
Studies have demonstrated the clinical and lifestyle advantages of insulin pump therapy over multiple daily insulin injections (MDI). However, many people still choose MDI therapy largely due to the complexity, cost, and inconvenience of conventional pump technology. The Omnipod is a discreet and easy-to-use system that eliminates many of the issues associated with conventional pumps. By breaking down the barriers to insulin pump therapy, Insulet hopes to provide both a superior treatment option and life-long health benefits for people with insulin-requiring diabetes.
Insulet was founded in 2000 with the mission to improve the lives of people with diabetes and enable customers to enjoy simplicity, freedom, and healthier lives through innovative technology. The Company’s world headquarters and state-of-the-art automated manufacturing facility are located in Acton, Massachusetts with global offices in the U.K., France, Germany, Netherlands, Canada, Mexico, Australia, and the United Arab Emirates. Omnipod products are available in 24 countries around the world.
Insulet recently concluded its seventh consecutive year of 20% or more revenue growth, and more than doubled its intellectual property portfolio over the last year. Insulet is proud to be recognized as a 2022 Top Workplace USA; awarded Top Workplaces Cultural Excellence Award for remote work; recognized as a Great Place to Work® in four international locations in 2023; and ranked as one of America’s most responsible companies by Newsweek. For more information, visit: insulet.com and omnipod.com.
This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office.
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Working at Insulet Corporation | Top Workplaces
Additional Information:


Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $144,500.00 - $216,800.00

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Application Details:
This job posting will remain open until the position is filled.
To apply, please visit the Insulet Careers site and submit your application online.

Actual pay depends on skills, experience, and education.Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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