McKinney Collections Specialist

Prysmian is the world’s leading manufacturer of wire and cable. Our North American footprint expanded in 2024 with the acquisition of McKinney, Texas–based Encore Wire. With nearly 9,000 team members across North America and 33,000 globally, Prysmian manufactures thousands of miles of underground and submarine cable systems for power transmission and distribution, as well as medium- and low-voltage cables for construction and infrastructure. We also provide a comprehensive portfolio of optical fiber, copper cable, and connectivity solutions for telecommunications, including voice, video, and data transmission.

At Prysmian, every team member has the opportunity to make an impact. Wherever you are in the organization, you will be part of a company committed to operational excellence and innovation as we help transform the energy and communication infrastructures that connect the world.

Position Summary

The Collections Specialist is responsible for managing customer deductions, claims, and account adjustments within an assigned territory. This role requires strong analytical skills, cross-functional collaboration, and a high level of organization to ensure accurate and timely resolution of customer account issues.

Key Responsibilities

• Manage a designated customer portfolio aligned with Encore Independent Sales Representatives
• Investigate and resolve pricing claims and customer deductions by validating supporting documentation and debit memos within internal systems
• Partner cross-functionally with Sales, Quality Control, and Shipping teams to resolve claims and coordinate product returns as needed
• Issue credit and debit memos in a timely manner (typically within 24–48 hours of receipt/validation)
• Ensure all account adjustments are properly validated, documented, and compliant with company policies
• Manage freight-related claims, including tracking recoveries, scrap values, and reclaimed materials
• Process and track commission-related deductions as applicable
• Monitor and manage open deductions, chargebacks, and discrepancies through reporting and follow-up activities
• Identify and recover unearned customer discounts when necessary
• Provide backup support to team members during absences to maintain workflow continuity

Qualifications & Skills

• Strong organizational and time management skills with the ability to prioritize a high-volume workload
• Collaborative, team-oriented mindset with a proactive approach to supporting colleagues
• Proficiency in Microsoft Excel and ability to work within ERP/accounting systems
• Excellent verbal communication skills; ability to effectively resolve issues via phone with customers and internal stakeholders
• Strong attention to detail with thorough documentation practices
• Reliable attendance and ability to manage work hours based on business needs (department hours: 7:45 AM – 5:00 PM)
• Bachelor’s degree preferred
• 3-5 years of relevant experience in credit, collections, or accounts receivable