Medical Appointment Scheduler (PRN) | Medical Appointment Clerk

Company Description

Support patients receiving care within a military healthcare environment by coordinating appointments and maintaining accurate scheduling that patients and clinical teams depend on.

At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.

Job Description

As a Medical Appointment Scheduler, also referred to as a Medical Appointment Clerk, you'll help patients access care by coordinating appointments and maintaining accurate schedules within a military healthcare environment. Working with patients, providers, and clinic nursing staff, you'll manage appointment requests, verify eligibility, update patient information, and support efficient daily clinic operations while delivering professional customer service.

Employment Type: PRN

Compensation:

• $15.09-$18.86 USD per hour
• Health & Welfare (H&W): Up to $5.09 per hour, in accordance with the Service Contract Act (SCA).

Schedule: PRN coverage is scheduled as needed, Monday-Friday between 7:00 a.m. and 4:30 p.m. No evenings, nights, overtime, on-call responsibilities, or work on federal holidays.

Key Responsibilities

• Schedule, reschedule, and cancel patient appointments received by telephone, secure messaging, and other approved scheduling methods while supporting timely access to care.
• Maintain accurate appointment schedules using government healthcare systems, including Composite Health Care System (CHCS), AHLTA, or MHS GENESIS.
• Verify patient eligibility through DEERS, update demographic information, and register eligible patients when required.
• Maintain accurate schedules and logs, monitor appointment availability, and process appointment changes using established scheduling tools and protocols.
• Contact patients regarding appointment scheduling, reminders, cancellations, and rescheduling needs.
• Create and route telephone consultation messages, or T-CONs, to primary care managers and clinic nursing staff according to established procedures.

Qualifications

Requirements

• High school diploma or GED.
• At least six months of experience in an office setting.

Preferred

• Medical terminology knowledge.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Privacy Disclaimer: Policy Link

By clicking “I’m Interested” and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes.

Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.