Melbourne Senior Manager, Digital Channels Risk & Control
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What you'll do
- Own and oversee the digital channel risk and control profile, identifying and managing operational, regulatory, fraud, resilience and customer risks.
- Establish and maintain control standards that support customer protection, operational resilience, authentication and fraud prevention.
- Drive effective incident and event management, ensuring timely investigation, remediation and closure of control issues.
- Represent Digital Channels in risk governance forums, providing clear insights on risk posture, control effectiveness and remediation progress.
- Provide oversight and assurance on control performance, using data, incidents, audits and risk indicators to identify and address emerging risks.
- Influence investment, roadmap and prioritisation decisions to ensure risk, resilience and regulatory obligations are appropriately considered.
- Build strong partnerships across Digital, Technology, Risk, Compliance, Fraud, Operations and Audit teams to strengthen the control environment and support sustainable risk outcomes.
What they're looking for
- Extensive experience in risk, controls, compliance, assurance, operational resilience or digital governance roles within a regulated environment.
- Strong understanding of risk and control frameworks, including control design, testing, issue management and remediation assurance.
- Experience developing or overseeing controls related to customer protection, operational resilience, authentication, fraud prevention and service availability.
- Proven ability to analyse incidents, audit findings and operational data to identify risks and drive continuous improvement.
- Strong stakeholder management skills, with experience influencing senior leaders and representing teams in governance and risk forums.
- Excellent written and verbal communication skills, with the ability to simplify complex risk matters for diverse audiences.
- Sound understanding of digital channels, including mobile applications, internet banking and web platforms, and the risks associated with customer-facing technology.
- Ability to build trusted relationships across Technology, Product, Risk, Compliance, Legal, Fraud, Operations and Audit functions.
- Strong judgement, commercial acumen and problem-solving capability, balancing customer outcomes, regulatory obligations and business priorities.
- A collaborative and proactive approach, with the ability to drive action and influence outcomes across cross-functional teams.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
Reporting to the GM, Digital Strategy & Platforms, the Senior Manager, Digital Channels Risk & Controls is responsible for leading and enhancing the end-to-end risk and control environment across ANZ Retail's digital channels, including the App, Internet Banking and Public Web.
Working closely with Digital Channels, Technology, Risk, Compliance, Legal, Operations, Fraud, Internal Audit and business value streams, this role ensures digital channels remain secure, resilient and aligned to ANZ's risk appetite and regulatory obligations.
This is a senior leadership opportunity that provides independent oversight, practical challenge and assurance across critical customer-facing digital experiences, helping to strengthen risk management, control effectiveness and customer outcomes.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent
Role Location: Melbourne, Sydney or Brisbane
Work Hours: Full time
What will your day look like?
As a Senior Manager, Digital Channels Risk & Control, you will:
- Own and oversee the digital channel risk and control profile, identifying and managing operational, regulatory, fraud, resilience and customer risks.
- Establish and maintain control standards that support customer protection, operational resilience, authentication and fraud prevention.
- Drive effective incident and event management, ensuring timely investigation, remediation and closure of control issues.
- Represent Digital Channels in risk governance forums, providing clear insights on risk posture, control effectiveness and remediation progress.
- Provide oversight and assurance on control performance, using data, incidents, audits and risk indicators to identify and address emerging risks.
- Influence investment, roadmap and prioritisation decisions to ensure risk, resilience and regulatory obligations are appropriately considered.
- Build strong partnerships across Digital, Technology, Risk, Compliance, Fraud, Operations and Audit teams to strengthen the control environment and support sustainable risk outcomes.
This is a highly visible leadership role, offering the opportunity to influence the risk and control strategy across critical customer-facing digital channels.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
- Extensive experience in risk, controls, compliance, assurance, operational resilience or digital governance roles within a regulated environment.
- Strong understanding of risk and control frameworks, including control design, testing, issue management and remediation assurance.
- Experience developing or overseeing controls related to customer protection, operational resilience, authentication, fraud prevention and service availability.
- Proven ability to analyse incidents, audit findings and operational data to identify risks and drive continuous improvement.
- Strong stakeholder management skills, with experience influencing senior leaders and representing teams in governance and risk forums.
- Excellent written and verbal communication skills, with the ability to simplify complex risk matters for diverse audiences.
- Sound understanding of digital channels, including mobile applications, internet banking and web platforms, and the risks associated with customer-facing technology.
- Ability to build trusted relationships across Technology, Product, Risk, Compliance, Legal, Fraud, Operations and Audit functions.
- Strong judgement, commercial acumen and problem-solving capability, balancing customer outcomes, regulatory obligations and business priorities.
- A collaborative and proactive approach, with the ability to drive action and influence outcomes across cross-functional teams.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 123618 .
Job Posting End Date
24/09/2026, 11.59pm, (Melbourne Australia)
Company
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