Member Experience Supervisor
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What you'll do
- Supervise and support the Member Experience team in daily operations.
- Assist with team scheduling, training, and performance monitoring.
- Lead daily briefings and contribute to weekly departmental meetings.
- Ensure all reports, updates, and communications are accurate and timely.
- Build strong relationships with members and guests, ensuring personalized service.
- Support member onboarding, profiles, and ongoing engagement initiatives.
- Identify opportunities to create “wow moments” and elevate the member journey.
- Maintain up-to-date member preferences and feedback.
- Coordinate and execute club events and activations, from planning to delivery.
- Assist in developing event concepts, timelines, budgets, and BEOs.
- Liaise with vendors and internal departments to ensure smooth execution.
- Host events and ensure a high level of service and engagement.
What they're looking for
- Previous experience in client-facing hospitality, Member Experience and/or events required.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- People driven and able to inspire and motivate team members and to utilize individual skillsets to the greatest ultimate gain.
- Proficiency in Microsoft Office
- Creative mindset with attention to detail.
- Positive, professional, and proactive attitude.
- Ability to work flexible hours including evenings, weekends, and holidays.
- Strong problem-solving skills and ability to perform under pressure.
- Team-oriented with the ability to work independently when needed.
- Commitment to delivering exceptional member service.
Nice to have
- Canva, Adobe Illustrator or Adobe Photoshop knowledge is a plus.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
If you are an internal applicant, please log into Workday and submit your application via the Jobs Hub. Please click here to apply internally.
The Member Experience Supervisor plays a key role in delivering unparalleled daily experiences for members and guests. This position supports the Member Experience and Events Manager by overseeing Member Experience (MX) team operations, coordinating events and activations, and ensuring seamless execution across all touchpoints. The Supervisor combines strong organizational skills with creativity to curate memorable moments while maintaining high service standards and helps train and support the MX team to best deliver exceptional and unforgettable experiences across Costaterra.Responsibilities
Team Leadership & Operations
- Supervise and support the Member Experience team in daily operations.
- Assist with team scheduling, training, and performance monitoring.
- Lead daily briefings and contribute to weekly departmental meetings.
- Ensure all reports, updates, and communications are accurate and timely.
Member Experience & Engagement
- Build strong relationships with members and guests, ensuring personalized service.
- Support member onboarding, profiles, and ongoing engagement initiatives.
- Identify opportunities to create “wow moments” and elevate the member journey.
- Maintain up-to-date member preferences and feedback.
Events & Activations
- Coordinate and execute club events and activations, from planning to delivery.
- Assist in developing event concepts, timelines, budgets, and BEOs.
- Liaise with vendors and internal departments to ensure smooth execution.
- Host events and ensure a high level of service and engagement.
Administration & Coordination
- Prepare and update event documentation, reports, and presentations.
- Support budgeting processes, purchase orders, and invoice tracking.
- Maintain organization of department files, systems, and supplies.
- Ensure all deadlines and project timelines are met.
Collaboration
- Work closely with other departments (Member Services, F&B, Golf, Sales, Marketing) to ensure seamless experiences.
- Support cross-departmental initiatives and special projects as required.
Skills and Qualifications in the Role
- Previous experience in client-facing hospitality, Member Experience and/or events required.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- People driven and able to inspire and motivate team members and to utilize individual skillsets to the greatest ultimate gain.
- Proficiency in Microsoft Office; Canva, Adobe Illustrator or Adobe Photoshop knowledge is a plus.
- Creative mindset with attention to detail.
- Positive, professional, and proactive attitude.
- Ability to work flexible hours including evenings, weekends, and holidays.
- Strong problem-solving skills and ability to perform under pressure.
- Team-oriented with the ability to work independently when needed.
- Commitment to delivering exceptional member service.
What do we offer?
Work-Family Culture, Global Career Opportunities, Competitive Salarys, Development Programs, Medical Insurance, Meal Allowance, Staff Restaurant, Staff Events and Staff accommodation if you are not local.
If you have what it takes and want to build a career , this is the place for you!
About Us
Running along the last untouched Atlantic coast in Southern Europe, CostaTerra is comprised of 300 residences on 292 hectares / 722 acres, over 30% of which are dedicated preserve land. It is an intimate, low-density community of like-minded families where you can build a lasting legacy. The attentive, personalized service, and engaging amenities create a healthy, supportive environment of life-long learning and forever friendships. Amenities such as CostaTerra’s exclusive Tom Fazio designed golf course, Equestrian Centre, family-focused Beach Club, Organic Farm, Wellness Centre and charming Community Village, ensure each new day will bring a new sense of fun and exploration the entire family will enjoy.
Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.
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