Member Service Representative

PAY RANGE:

$18.25 - $21.00 Hourly

HOURS: 
Sunday 8:45 am - 3:15pm
Monday: 4:30 pm - 9:15 pm
Friday: 4:00 pm - 9:15 pm
Saturday: 12:00 pm - 5:15 pm

POSITION SUMMARY:

Responsible for providing a wide scope of customer services including any combination of the following duties: membership & program sales and service, facility monitoring & facility cleaning, monitoring and cleaning the Healthy Lifestyles Center, and assisting members in reaching their health and wellness goals. Duties may vary throughout the year to support registration for school year or summer childcare programs, facilities maintenance projects, Healthy Lifestyles, and Membership/Services programs & operations. Supports the development and operations of multi-oriented programs and services which may be specific to the branch location. Fosters strong membership connection by establishing excellent name recognition and by identifying personalized service preferences with each member. This position reports directly to the Program Director and/or Senior Program Director.

 

QUALIFICATIONS:

Skills & Knowledge:

• At least half a year documented customer service experience and/or health/fitness experience
• High school diploma or equivalent preferred
• Requires understanding of group work process, program and staff development, skilled in general management and communications.
• Must be proficient in Microsoft Office
• Must be people oriented, be well organized, and multi-task oriented.
• Previous customer service experience required.
• Knowledge of program fiscal management preferred.
• Cash handling knowledge
• Must be able to communicate effectively with individuals from a wide variety of diverse backgrounds

 

Education & Training:

• Must be at least 18 years of age
• High school diploma or equivalent preferred
• Must be able to pass CPR, First Aid, AED certifications, Child Abuse Prevention training, and other mandatory training within completion time frame
• TB test required
• Must be able to complete the YMCA’s mandatory training modules for program staff within the required timeframe after hire