Member Service Specialist/Call Center
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What you'll do
- Problem solving and member account maintenance
- Using multiple systems to process member’s requests
- Identifying needs and recommending appropriate products and services
- Collaborating with peers and supervisors on a daily basis
- Providing excellent member service over the telephone
What they're looking for
- High School Diploma or Equivalent
- Proficient Computer Skills
- Enthusiastic and Positive Attitude
Nice to have
- Preferred Call Center Experience
- Previous Customer Service Experience
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Overview
$20/hour plus monthly incentive and Saturday bonus
Are you searching for a career opportunity with amazing benefits and ability to make an impact on the lives of others in your community?
We are honored to be a Best Place to Work in Indiana for over a decade. Our mission is helping members live their financial dreams.
As a Member Service Specialist (Call Center Representative) you will be a trusted financial advisor for our members, while maintaining professionalism on and off the telephone.
Responsibilities
Daily responsibilities consist of:
- Problem solving and member account maintenance
- Using multiple systems to process member’s requests
- Identifying needs and recommending appropriate products and services
- Collaborating with peers and supervisors on a daily basis
- Providing excellent member service over the telephone
Qualifications
What we are looking for:
- High School Diploma or Equivalent
- Preferred Call Center Experience
- Previous Customer Service Experience
- Proficient Computer Skills
- Enthusiastic and Positive Attitude
Employee Perks:
- Competitive Pay
- Student Loan Reimbursement
- Tuition Assistance
- Wellness Programs
- Community Involvement and Paid Volunteer Time
- Professional Development/Award Winning Training Program
- 401K with Match
- Comprehensive Benefits Package
- Generous Paid Time Off
Please note: A criminal background screen will be conducted upon hire.
FORUM Credit Union values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Company
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