MES Support Engineer
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What you'll do
- Application Support – provide primary support by dealing with support requests
- Continuous improvement of support procedures, tools and runtime environment
- Interact with various internal Product teams to troubleshoot and resolve complex problems
- Log and track issues ensuring the customer is kept aware of progress
What they're looking for
- More than 2 years in application support
- Great interpersonal and communication skills
- Time management, organization and prioritization
- Attention to detail – thorough in work carried out
- Teamwork – working together to meet deadlines
- Initiative – seeking continuous improvement and implementing best practice in technology environment
- Self-motivated and creative in all aspects of your work
- Excellent English skills – spoken and written
Nice to have
- Programming skills (C#, Typescript) are desirable
- Experience with SQL Server
- Experience with scripting languages (ex: Powershell, Bash)
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and Industrial Equipment.
In 2023, Critical Manufacturing expanded its footprint to Tijuana, Mexico.
Recognized as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.
What you will do:
- Application Support – provide primary support by dealing with support requests
- Continuous improvement of support procedures, tools and runtime environment
- Interact with various internal Product teams to troubleshoot and resolve complex problems
- Log and track issues ensuring the customer is kept aware of progress
Requirements
What you must have:
- More than 2 years in application support
- Great interpersonal and communication skills
- Time management, organization and prioritization
- Attention to detail – thorough in work carried out
- Teamwork – working together to meet deadlines
- Initiative – seeking continuous improvement and implementing best practice in technology environment
- Self-motivated and creative in all aspects of your work
- Excellent English skills – spoken and written
What we consider a plus, knowledge on:
- Programming skills (C#, Typescript) are desirable. However, this is NOT a programming role but rather a software support role
- Experience with SQL Server
- Experience with scripting languages (ex: Powershell, Bash)
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.