Microsoft Teams Customer Engineer

ABOUT SONATA SOFTWARE

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.

Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes Agent Bridge-a governance and observability framework; Agent Builder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents.

Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.

Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.

Job Title: Microsoft Teams Customer Engineer  

Location: Bangalore/Hyderabad 

Duration: Full Time

Experience level: 10-20 years

We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Teams. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.

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 Skills Required

10+ years’ experience with customers facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.

BA/BS (or higher) in Information Technology, or a related field or equivalent experience.

Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills

Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.

Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.

Advanced analytical, problem-solving, and decision-making skills.

Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Boarder Controllers and Contacts Centers).

Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft Teams.

Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.

Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.

Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.

Qualifications:

Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange.

Experience with Microsoft Teams administration, including user management, policies, and compliance.

Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services

Ability to diagnose and resolve issues related to Microsoft Teams clients, meetings, calls, and integrations.

Familiarity with scripting and automation tools such as PowerShell to streamline administrative tasks.

Experience and knowledge in designing and implementing Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, and Voice Apps and Microsoft Teams Room Systems and related hardware configurations.

Knowledge of third-party applications and integrations that enhance Microsoft Teams capabilities.

Ability to work independently and as part of a collaborative team.

Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.

Strong knowledge of voice and network protocols, standards, and best practices.

Strong troubleshooting Microsoft Teams calling, conferencing and call quality issues.

Knowledge and experience building Teams bot, integration of Microsoft graph into Teams app and knowledge of tools used to develop Teams app. Knowledge of the Microsoft Teams Toolkit is a plus.

Deep understanding in Skype For Business architecture

Deep troubleshooting skills with Skype For Business

Experience with Skype for Business 2015/2019, SE

Design, administration and/or support experience with Skype For Business On Premises

Experience with Migrations to Teams and Voice and Microsoft meeting room

Deep understanding in Teams voice architecture

Deep troubleshooting skills with Teams voice and Media optimization

Experience with upgrades between Skype For Business versions

Telephony (Inbound Voice Routing, Call Queues, Number porting), Unified Communications solutions that include VoIP, IM, real-time communications, UM, such as OCS/Lync/Skype for Business/Microsoft Teams, Jabber, Zoom, Cisco WebEx or related. 

Optional Skills 

Advanced knowledge of application integration and Contact Centers with Teams.

Advanced knowledge Active Directory/Azure AD/Entra ID concepts and PowerShell/Microsoft Graph scripting skills.

Advanced networking skills with DNS, firewall, load balancing, etc. 

Advance skills creating Azure Functions

Relevant Certifications

Microsoft Certified: Teams Administrator Associate or other relevant certifications.

Microsoft 365 Certified: Endpoint Administrator Associate

Why join Sonata Software?

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.