Microsoft Teams Subject Matter Expert (SME) - Consultancy
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What you'll do
- Provide Level 3 support for Microsoft Teams collaboration, conferencing, and voice services.
- Monitor system health, respond to alerts, and manage incidents proactively.
- Troubleshoot complex issues and perform root cause analysis (RCA) for service improvements.
- Configure and manage Teams policies, channels, messaging, meetings, and app integrations.
- Support Teams Voice, Microsoft Calling Plans, and related telephony configurations.
- Test and validate new Teams features to enterprise standards and raise necessary changes
What they're looking for
- Microsoft Teams SME with 10-12 years of hands-on enterprise experience across Teams collaboration and voice workloads.
- Strong expertise in PowerShell Scripting, Microsoft Graph, Teams PowerShell, and automation.
- Deep understanding of Teams Voice, Microsoft Calling Plans, licensing, and communication credits.
- Proven experience with enterprise troubleshooting and RCA, including CQD, QER, and log analysis.
- Hands-on experience planning, designing, and implementing Microsoft 365 services at scale.
- Knowledge of Exchange, Entra ID (Azure AD), SharePoint, OneDrive
Nice to have
- Copilot exposure as a plus.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Looking to shape the future of enterprise collaboration and communication at scale?
Join a leading technology services organisation supporting a large, business-critical user base within a complex, high-availability Microsoft 365 environment. The team relies on deep expertise in Microsoft Teams to enhance collaboration, streamline communication, and ensure seamless operation across a regulated enterprise. As a Microsoft Teams Subject Matter Expert, you’ll play a pivotal role in optimising and evolving enterprise collaboration services while working alongside skilled professionals in a dynamic, high-impact environment.
Ready to elevate enterprise collaboration and drive real business impact? Apply now.
Key Responsibilities:
- Provide Level 3 support for Microsoft Teams collaboration, conferencing, and voice services.
- Monitor system health, respond to alerts, and manage incidents proactively.
- Troubleshoot complex issues and perform root cause analysis (RCA) for service improvements.
- Configure and manage Teams policies, channels, messaging, meetings, and app integrations.
- Support Teams Voice, Microsoft Calling Plans, and related telephony configurations.
- Test and validate new Teams features to enterprise standards and raise necessary changes
What You Will Ideally Bring:
- Microsoft Teams SME with 10-12 years of hands-on enterprise experience across Teams collaboration and voice workloads.
- Strong expertise in PowerShell Scripting, Microsoft Graph, Teams PowerShell, and automation.
- Deep understanding of Teams Voice, Microsoft Calling Plans, licensing, and communication credits.
- Proven experience with enterprise troubleshooting and RCA, including CQD, QER, and log analysis.
- Hands-on experience planning, designing, and implementing Microsoft 365 services at scale.
- Knowledge of Exchange, Entra ID (Azure AD), SharePoint, OneDrive, with Copilot exposure as a plus.
Contract Details:
- Duration: 6 months (with potential extension)
- Location: London Onsite
- Start Date: ASAP
Salary:
- Day Rate: Up to £450 per day (Inside IR35)
Company
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