MIPS/Regulatory - Clinical Implementation Consultant

Clinical Implementation Consultant & Regulatory/MIPS Specialist

Role Model: 50/50 Split (Clinical Implementation / Regulatory & MIPS Consulting)

Remote (designated Eastern/Central time zone states)

Department: Client Services/Professional Services

This position is fully remote and may be performed ideally from one of the following U.S. states: AL, FL, GA, IN, IL, MA, MD, MI, MS, NJ, NC, OK, OH, PA, SC, TN, TX, VA, VT, WI.

The Clinical Implementation Consultant & Regulatory/MIPS Specialist operates in a dual capacity, serving as both a primary software implementation consultant for new/existing clients and as an in-house subject matter expert on clinical regulatory compliance and MIPS attestation.

This role balances end-to-end clinical onboarding and workflow configuration with specialized consultative guidance to ensure client compliance with healthcare quality reporting programs and regulatory mandates

Duties and Responsibilities

Clinical Implementation Consulting (50%)

• Implementation Management: Oversee, coordinate, and manage all aspects of software implementation for assigned clients, driving projects through key product learning milestones to completion

• System Configuration & Workflow Alignment: Configure the application utilizing best practices for clinical functionality, billing, scheduling, and documentation. Assist clients in reviewing existing operational processes and developing optimized clinical workflow plans

• Client Enablement & Training: Lead interactive training sessions with client teams to ensure effective software usage and platform adoption

• Project Execution & Scope Control: Follow structured project plans, maintain scope and timeline expectations, coordinate data conversions and interface timelines, and escalate issues appropriately

• Transition & Satisfaction: Hand off successfully implemented accounts to Client Support while assuring high overall client satisfaction (CSAT)

Regulatory & MIPS Consulting (50%)

• Regulatory & Governance Strategy: Drive client governance strategies and MIPS operations, identifying gaps in regulatory compliance and guiding clients on platform best practices to maintain compliance and achieve attestation

• Subject Matter Expertise: Serve as a solution expert for regulatory quality reporting measures (current and future), translating complex mandates into actionable software workflows

• Product & Professional Services Liaison: Collaborate with Product Management to continually assess features and future regulatory enhancements, acting as a bridge between client compliance needs and product roadmap execution

• Documentation & Education: Create, update, and push out standardized educational materials, compliance guides, and internal cross-training documentation for colleagues and client consumption

• Escalations & Success Tracking: Act as the direct point of contact for complex regulatory inquiries, independently manage client escalations, and measure/share client success stories

Position Proficiencies and Requirements

• Education: Bachelor's Degree in Healthcare Administration, Business Administration, Information Systems, or a related field. An active or past clinical background/degree is a strong plus.

• Experience: Minimum 3+ years of experience in at least two of the following areas: EMR/EHR Implementations, Medical Software Training, Project Management, or Healthcare Regulatory Implementations

• Regulatory Knowledge: Practical working knowledge of MIPS, healthcare quality reporting programs, and clinical compliance attestation

• Technical & Healthcare Aptitude: Familiarity with medical computerized billing, scheduling, and clinical documentation systems. Experience in medical office environments, customer support, or clinical workflow consulting is preferred.

• Software Proficiency: Proficiency in Windows OS, Google Workspace, MS Office, and standard implementation/project collaboration tools

Competencies to Drive Success

• Dual-Domain Leadership: Ability to lead clients through technical workflow changes and complex compliance requirements with equal confidence

• Consultative Command: Skill in listening to client needs, setting clear expectations, and guiding skeptical stakeholders through process changes

• Communication & Organization: Excellent verbal and written communication skills with strong organizational ability and a dedicated customer-service focus

• Adaptability & Prioritization: Self-starter capable of context-switching between technical setup, client training, and regulatory consulting while managing shifting priorities

At Raintree, we’re not just shaping the future of therapy technology – we’re creating it. This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights. We aim to be the best place for the best people, and we’re looking for ambitious, creative thinkers ready to make an impact. Whether you’re advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are. At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. Ready to ignite your career and leave a lasting legacy? Join us and be part of something extraordinary.

Our Core Values

We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible

We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team

Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.