Mortgage Collection Representative

Job Description

It’s about process, progress, and people.  

Do others describe you as dependable and hardworking? Do you have a knack for paying attention to all the small details? Are your ready to facilitate all the moving pieces to help deliver a seamless experience? If so, being a Mortgage Collection Specialist with Frost could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled financial services.

Who you are:

As a Mortgage Collection Specialist, you are our loan experience champion. You’ll be responsible for reaching out to customers to provide mortgage collection information and answer questions. You’ll use your detail-orientated approach to ensure documentation is in compliance and ensure proper follow up. You welcome a challenge and strive to continuously help others with integrity, caring and excellence in mind.

What you’ll do:

• Handle every step of the mortgage collection process with the Frost customer to ensure accurate and quality service
• Stay up to date with all mortgage collection policies and best rules of practice to maintain area expertise for all collection process
• Answer all customer questions pertaining to their mortgage or the collection process to continue customer clarity and understanding through the entire process
• Adhere to all mortgage and collection laws and regulations to ensure proper policies and steps are in place
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• 2+ years of mortgage collection or related mortgage lending experience
• High school diploma

Additional Preferred Skills:

• Bachelor’s degree
• Demonstrated experience

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.