Mortgage Representative, HOA
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About this role
Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by
1) providing the best services for homebuyers
2) led by advantaged underwriting in insurance
3) to protect the whole home.
As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
Job Title: Mortgage Representative
Location: Colombia
Workplace Type: Remote
This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.
Job Summary
The future is bright for the Porch Group, and we’d love you to be a part of it as a Mortgage Representative
The Mortgage Representative, HOA provides customer care to established customers and their mortgage companies by providing policy documents, verifying coverage, accepting payments and answering product and service questions.
The Mortgage Representative prepares correspondence and fulfills customer needs to ensure customer satisfaction. This position will report directly to the Customer Service Supervisor.
What You Will Do As A Mortgage Representative
Answer incoming calls and respond to basic customer questions and/or forward call to appropriate personnel as needed
Understand and comply with the assigned level of authority taking payments and mortgage verifications
Research customer inquiries and respond to appropriate parties in a timely manner
Process calls in a manner that ensures service levels are met or exceeded
Process requests within authority level and properly document files
Interface with team members, management, and customers in reference to customer service issues
Recognize when to refer callers to underwriters and ability to do so in a timely manner
Manage large volume of inbound and outbound calls
Provide accurate, valid and complete information by using the right methods/tools
Follow communication procedures, guidelines and policies
What You Will Bring As A Mortgage Representative
High school diploma or general education degree (GED)
2+ years of Property and Casualty Insurance experience and/or training; or equivalent combination of education and experience
Proficiency with Microsoft Suite (Outlook, Word, Excel and PowerPoint)
Excellent listening and verbal/written communication skills
Ability to work independently and effectively in a fast paced, high volume call center
Strong attention to detail and good decision-making skills
Proven business and analytical problem-solving skills
Product knowledge of Property and Casualty Insurance
Gather and analyze information skillfully
Ability to learn and properly process information with Company specific software
Ability to follow policies and procedures
Ability to maintain confidentiality
Demonstrated ability to effectively manage difficult or emotional customer situations
Insurance experience required, preferably with an insurance agency or direct carrier
Experience with homeowners insurance preferred
Experience working with global and/or US based business teams
Excellent written and communication skills in English language
Regular, predictable attendance
A proven team player
A positive attitude and takes pride from doing great work
Self-motivated with a desire to succeed
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload
What You Will Get Supporting Porch Group
Monthly Salary: COP 3,200,000.00 to COP 3,600,000.00
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What’s next?
Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!
Company
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