Motor Service Advisor (South Africa Remote)

Company Description

Fixter is a startup on a mission to revolutionise car maintenance by providing a world-class, stress-free digital experience for car owners. Since our launch in Manchester in 2017, we’ve expanded to over 120 towns and cities across the UK and France, helping thousands of users each month. As part of the Renault Group, we are growing rapidly and are committed to simplifying car care for customers across Europe.

Job Description

We are looking for a dedicated Motor Service Advisor to join our team. In this role, you’ll be the face of Fixter, helping our customers with their car maintenance needs and ensuring they have a seamless, stress-free experience. You will provide timely, empathetic assistance via phone, email, and chat while collaborating with various teams to resolve issues and enhance the overall customer journey.

Additional Information

Key Responsibilities:

• Provide exceptional customer service by handling inquiries via phone, email, and live chat.

• Keep our customers updated throughout the day on the status of their vehicles.

• Upsell additional products and services to customers.

• Troubleshoot and resolve customer concerns effectively, escalating issues to the appropriate team when necessary.

• Assist customers with booking services, answering questions about our offerings, and resolving issues related to their car maintenance experience.

• Maintain accurate customer records in our system, logging inquiries and interactions for future reference.

• Educate customers on Fixter’s services and tools to help them get the most out of their experience.

• Ensure customer satisfaction and foster positive relationships by addressing concerns and finding tailored solutions.

• Contribute to continuous improvement by providing feedback on customer pain points and suggesting enhancements to our services.

Requirements:

• Previous experience in customer support or a customer-facing role (preferably in a fast-paced, tech-driven environment).

• Some experience in telesales, business development or account management would be preferable.

• Excellent verbal and written communication skills.

• Ability to manage multiple customer inquiries simultaneously while maintaining a high standard of service.

• Strong problem-solving skills and a proactive approach to resolving issues.

• Familiarity with CRM systems and customer support tools is a plus.

• Passion for providing outstanding customer service and creating a positive user experience.

Why Work at Fixter?

• Be part of an innovative startup that’s transforming the car maintenance industry.

• Benefit from a fully remote role where you can work with a world class global team.

• Opportunity for career growth and development as Fixter expands across Europe.

• Collaborative, inclusive work culture with a focus on employee well-being and satisfaction.