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Jobs / Customer Service Representative in United Kingdom
27 days ago
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The Entourage Group·Other·27 days ago
27 days ago

MR PORTER LONDON - Restaurant Supervisor

London, United KingdomFull-timeOn-siteMid · 2-5 yearsCustomer Service Representative

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Must-have skills for this role

  • restaurant management
  • fine dining
  • customer service
  • operations management

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About this role

The Venue

Known for pushing the boundaries between ‘dinner and sinner’, MR PORTER London brings a concept that artfully merges the quality of a modern steakhouse with the buzz and experience of a chic lounge. Breaking the rules of fine dining, while offering the best culinary experience in town, MR PORTER invites you to a world of sinful delights and beautiful contradictions. MR PORTER is a companion by day – hunter by night, a gentleman, a merciless lover, a jetsetter and a local. MR PORTER is set in the iconic Park Lane Hilton Hotel in Mayfair.

The Job

Our Restaurant Supervisor is hardworking, dedicated and strive to deliver the superior level of customer service that we are known for. Our teams have bags of personality and are confident working in a fast pace environment whilst maintaining THE ENTOURAGE GROUP’s high standards. Be a part of THE ENTOURAGE GROUP’s team and create unforgettable gastronomic experiences.

Requirements

  • Proven experience as a Restaurant Supervisor in an upscale dining environment

  • Exceptional understanding of fine dining service standards, culinary trends, and customer expectations

  • Oversee and manage all aspects of restaurant operations, ensuring seamless service delivery

  • Develop and execute strategic plans to enhance guest satisfaction and drive business growth

  • Foster a culture of excellence among the team, providing guidance, support, and training

  • Collaborate with the culinary and service teams to maintain MR PORTER's high standards

  • Actively participate in the recruitment, onboarding, and development of team members

  • Drive promotional initiatives to increase restaurant visibility and engagement

  • Passion for delivering outstanding customer service and creating memorable experiences

  • Ability to thrive in a fast-paced, high-end dining environment

  • Living in London (flexible with commuting)

  • You have your UK Visa / Work Permit to work in London

Benefits

  • Competitive salary

  • 28 days holidays including bank holidays

  • Discretionary Tronc contributions

  • Full time and part time opportunities

  • 25% F&B discount at The Entourage Group venues

  • Recommend a friend scheme with a bonus after 6 months

  • Paid day off for your Birthday

  • World class in-house training

  • Extensive career development and training opportunities

  • Bespoke uniform

  • Staff meal on duty

  • Anniversary bonus

  • Paid moving day

  • Unrivalled opportunities for progressions and development across THE ENTOURAGE GROUP

Interested?

Please apply via the "apply for this job" button below and make sure you fill in our application form.


MR PORTER is a member of The Entourage Group. THE ENTOURAGE GROUP is an unexampled hospitality imperium, creating and building internationally acclaimed concepts. The brainchild of creative entrepreneur Yossi Eliyahoo ‘Hospitality Entrepreneur of 2015’, THE ENTOURAGE GROUP’s story began in Amsterdam in 2008 with the launch of MOMO, a sophisticated Asian-fusion restaurant, bar and lounge that immediately established itself as the go-to venue for local and international tastemakers. The success story continued with the creation of A-list favorites such as IZAKAYA, THE BUTCHER, THE BUTCHER Social Club, SHIRKHAN, Toni Loco, Do Not Disturb, THE DUCHESS and MR PORTER STEAKHOUSE.

www.the-entouragegroup.com


Other

Company

The Entourage GroupOther
London, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from The Entourage Group's careers site·first seen 10 Aug 2026·last verified 10 Sept 2026·How we source jobs

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