NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in United Kingdom
3 days ago
Apply with autofill
Apply with autofill
Mace·3 days ago
3 days ago

MRICS Associate Director - Cost Consultancy - Education Sector

London, United KingdomFull-timeHybridSenior · 10-15 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at Mace

How you compare FREE

?
Your scoreYour score: not yet known
→
34
Top 10%Top 10%: 34 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in United Kingdom.

Must-have skills for this role

  • mrics
  • cost consultancy
  • cost planning
  • estimating

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Conducting feasibility studies, business cases and writing procurement reports.
  • Applying value management techniques at the outset of a project.
  • Managing estimating and cost planning activities to include taking ownership of and presenting the final cost plan.
  • Managing the procurement process, ensuring that all stages including prequalification, enquiry, analysis, selection and contract preparation are performed effectively.
  • Ensuring that post contract cost variances and change control processes are managed effectively.
  • Ensuring that cost checking and valuation work is managed effectively.
  • Ensuring the production of monthly post-contract cost reports and presenting them to the client.
  • Being in attendance at meetings and active participation.
  • Value engineering and life cycle costing.
  • Ensuring that final accounts are negotiated and agreed.
  • Being a key interface with client and other consultants, at all project stages.
  • Marketing and business development duties, particularly in your sector of experience including being mindful of the need to support the consultancy team in promoting Mace in the region.

What they're looking for

  • A bachelor’s degree and a member of a relevant institute.
  • A track record of delivering work and building client relationships on small to large scale Education projects.
  • Good working knowledge of contracts, estimating, valuations, cost reporting and financial modelling.
  • Experience in negotiating, influencing and communication skills to command professional respect at all levels.
  • Being MRICS is essential.
  • Digitally savvy, can build lasting client relationships and lead high performing teams within a commercial environment.
  • A cost consultancy practice and be hungry to grow your career and enjoy the opportunities Mace has to offer.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.

An exciting opportunity to join the Cost and Commercial Management team working with a small selection of our key strategic Education sector clients. The role will involve advising across a full range of cost planning, project budgeting, forecasting and strategic procurement services.

You’ll be responsible for:

  • Conducting feasibility studies, business cases and writing procurement reports.
  • Applying value management techniques at the outset of a project.
  • Managing estimating and cost planning activities to include taking ownership of and presenting the final cost plan.
  • Managing the procurement process, ensuring that all stages including prequalification, enquiry, analysis, selection and contract preparation are performed effectively.
  • Ensuring that post contract cost variances and change control processes are managed effectively.
  • Ensuring that cost checking and valuation work is managed effectively.
  • Ensuring the production of monthly post-contract cost reports and presenting them to the client.
  • Being in attendance at meetings and active participation.
  • Value engineering and life cycle costing.
  • Ensuring that final accounts are negotiated and agreed.
  • Being a key interface with client and other consultants, at all project stages.
  • Marketing and business development duties, particularly in your sector of experience including being mindful of the need to support the consultancy team in promoting Mace in the region.
  • Providing line management and overseeing the recruitment.

You’ll need to have:

  • A bachelor’s degree and a member of a relevant institute.
  • A track record of delivering work and building client relationships on small to large scale Education projects. You have good working knowledge of contracts, estimating, valuations, cost reporting and financial modelling.
  • Experience in negotiating, influencing and communication skills to command professional respect at all levels. Being MRICS is essential.
  • Digitally savvy, can build lasting client relationships and lead high performing teams within a commercial environment.
  • A cost consultancy practice and be hungry to grow your career and enjoy the opportunities Mace has to offer.

Our values

Safety first - Going home safe and well: We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.

Client focus - Deliver on our promise: We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.

Integrity - Always do the right thing: We influence positive outcomes within our industry, while always aligning with our compliance obligations.

Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop. 

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part time, flexible, and hybrid working options if suitable with-in the role.

#LI-Onsite
#LI-DC1

Company

Mace
London, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Mace's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

Similar jobs

  • Head of Multi-Asset and Adviser Solutions Technology at vanguardLondon, United Kingdom–match not yet calculated
  • Director, Customer Engagement Planning & Measurement (CEP&M) at Merck / MSDNorth Wales (Upper Gwynedd), United Kingdom–match not yet calculated
  • Director, Legal - Employment at GitLabRemote Ireland; Remote, United Kingdom–match not yet calculated
  • Head of Trade and Working Capital Technology at CitiLondon United Kingdom, United Kingdom–match not yet calculated
  • Head of UK Control Centre at nadaraEdinburgh, United Kingdom–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in United Kingdom
  • Customer Service Representative jobs in United Kingdom
  • Customer Service Team Lead jobs in United Kingdom
  • Customer Experience Specialist jobs in United Kingdom
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in India