Mumbai AGM Technical Service Maha
Sign up free to see how well your resume matches this role.
About this role
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
|
Role |
M2 Customer Service |
|
Job Level/ Designation |
Technical Service Manager |
|
Function / Department |
Enterprise |
|
Location |
Mumbai |
|
Job Purpose |
To manage Fixed line base and revenue Churn target for the list of allocated accounts To support on contracts and Bids and align Service organization with customer requirements Managing customer service experience throughout customer lifecycle resulting in superior NPS scores. “Service experience” to be a key differential factor in the current market scenario, To drive Customer SAT as per defined goals of the organization. To interlock with cross functional teams for better synergy & meeting customer expectations Ability to drive Quarterly Business reviews and service reviews with customers. Internal stake holder’s management for better collaboration and winning in market place. Generating up-sale and cross sales leads with Enterprise customers. |
|
Key Result Areas/Accountabilities |
Key accountabilities and decision ownership:
|
|
Core Competencies, Knowledge, Experience |
|
|
Must have technical / professional qualifications |
Desired Competencies/ Skills
Educational Qualifications
|
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.