MX Ops Center Analyst - HDQ
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About this role
Department:
Technical OperationsOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The MX Operations Center Analyst supports Maintenance Operations Control and Planning by analyzing complex technical and operational issues and translating findings into practical solutions. They’ll monitor departmental performance, identify trends, and provide insights that support timely and informed decision-making. They’ll partner with Maintenance Operations Control and Planning Teams to resolve challenges and improve processes while ensuring solutions are delivered on time and within budget. The MX Operations Center Analyst leverages strong analytical, communication, and problem-solving skills to enhance performance and support reliable maintenance operations.
Additional Details
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
- Identifies and implements automation strategies to enhance operational efficiency and boost productivity.
- Extracts, transforms, and analyzes data to deliver clear, actionable insights that support strategic decision-making.
- Solves a range of problems by effectively utilizing analysis, business processes, tools, domains, project methodologies, and requirements definitions
- Partners with Customers to provide advice or solutions within area of expertise
- Identifies problems, performs root cause analysis, investigates information, performs impact analysis, and formulates and executes plans to develop solutions
- Identifies strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- May perform other job duties as directed by Employee’s Leaders
- Knowledge of moderate level business problems and ability to help to translate business outcomes into data needs
- Knowledge of technology platforms and architectures applicable to developing and maintaining self-service reports and dashboards
- Knowledge of data analysis and quantitative modeling techniques used to investigate business questions
- Working knowledge of programming languages such as Python, Java, or similar scripting tools, with the ability to write and troubleshoot code effectively.
- Ability to identify and clean structured and unstructured data for data analysis and develop basic visuals to support the analysis
- Ability to analyze data and prepare memos, reports and presentations by using excellent verbal and written skills
- Proven ability to deliver high-quality work under tight deadlines, ensuring accuracy across multiple disciplines and projects
- Ability to lead projects with cross-functional teams
- Ability to work well under tight time constraints and be able to manage multiple demands at one time
Education
- Required: High School Diploma or GED
Experience
- Intermediate-level experience, fully functioning broad knowledge in:
- Extracting, transforming, and visualizing data
- Root cause analysis
- Preferred: Data and AI skillset
- Preferred: Technical Operations knowledge
Licensing/Certification
- N/A
Physical Abilities
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate (written and verbal) and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Competitive market salary from $77,200 per year to $85,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
- Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents
- Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
- Explore more benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount doesn’t guarantee employment for any particular period.
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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