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Jobs / Customer Service Manager in United Kingdom
3 days ago
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Nine·3 days ago
3 days ago

National Head of Graphics

North Sydney, United KingdomSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • graphic design
  • broadcast graphics
  • leadership
  • motion design

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What you'll do

  • Drive the national strategic roadmap for an integrated graphics function across linear, streaming, and digital formats.
  • Champion a scalable, template-first design framework and automated self-service workflows to streamline daily production.
  • Oversee departmental budgets, commercial operations, third-party technology contracts, and resource allocations.
  • Direct the high-impact visual design and execution for major network events, special broadcasts, long-form journalism, and sport.
  • Partner with senior editorial, news, and commercial leaders to align visual design output with broader network goals.
  • Lead, mentor, and uplift a multi-disciplinary national design team, fostering a high-performance culture grounded in craft excellence.
  • Guide change management initiatives across distributed newsrooms to seamlessly integrate modern design technologies.

What they're looking for

  • Demonstrated experience leading, mentoring, and scaling high-performing, distributed design or production teams within a complex organisation.
  • Proven commercial acumen managing departmental budgets, vendor relationships, and technology contracts in partnership with IT.
  • Deep technical authority in broadcast and digital graphics systems, motion design, and multi-platform automation architectures.
  • Proven track record of leading workflow transformation, capability development, and positive cultural shifts.
  • Exceptional diplomacy and stakeholder management skills with the ability to build trust across executive editorial and commercial teams.
  • Tertiary qualifications in Graphic Design, Journalism, Communications, or a related field (or equivalent practical industry experience).

Nice to have

  • Prior experience within a major television network or multi-platform media environment is strongly preferred.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Company Description
Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands.

Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.

Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark.

Job Description

As National Head of Graphics, you will lead a story-centric, national graphic design function delivering high-quality visual content across linear broadcast, streaming, and digital platforms. Based in Sydney and reporting to the Director, National Newsrooms, you will drive workflow automation and a template-first strategy, positioning graphic design as a core enabler of Nine's Future News transformation. This key executive role unites creative design, enterprise technology, and commercial management to keep Nine at the forefront of Australian visual journalism. 


Day to day you will:

  • Drive the national strategic roadmap for an integrated graphics function across linear, streaming, and digital formats.
  • Champion a scalable, template-first design framework and automated self-service workflows to streamline daily production.
  • Oversee departmental budgets, commercial operations, third-party technology contracts, and resource allocations.
  • Direct the high-impact visual design and execution for major network events, special broadcasts, long-form journalism, and sport.
  • Partner with senior editorial, news, and commercial leaders to align visual design output with broader network goals.
  • Lead, mentor, and uplift a multi-disciplinary national design team, fostering a high-performance culture grounded in craft excellence.
  • Guide change management initiatives across distributed newsrooms to seamlessly integrate modern design technologies.

What you'll bring:

  • Demonstrated experience leading, mentoring, and scaling high-performing, distributed design or production teams within a complex organisation.
  • Proven commercial acumen managing departmental budgets, vendor relationships, and technology contracts in partnership with IT.
  • Deep technical authority in broadcast and digital graphics systems, motion design, and multi-platform automation architectures.
  • Proven track record of leading workflow transformation, capability development, and positive cultural shifts.
  • Exceptional diplomacy and stakeholder management skills with the ability to build trust across executive editorial and commercial teams.
  • Tertiary qualifications in Graphic Design, Journalism, Communications, or a related field (or equivalent practical industry experience).
  • Prior experience within a major television network or multi-platform media environment is strongly preferred.

Additional Information

How we work

At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.

Our employee benefits include:

  • 18 weeks paid parental leave with no distinction between primary and secondary carers

  • Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.

  • Digital newspaper subscription to our mastheads

  • Annual gift voucher for Stan subscription

  • More info at Nine Careers

Our Commitment to Diversity and Inclusion
We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.
Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.

Company

Nine
North Sydney, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Nine's careers site·first seen 21 Sept 2026·last verified 21 Sept 2026·How we source jobs

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