Hasthasolutions·2 days ago
2 days ago
NBA Designer - Contract - Sydney
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What you'll do
- Work within a Customer Lifecycle Management (CLM) squad to understand the business goals and technical requirements for NBA activities to design, develop and execute these through Pega CDH.
- Hands-on use of Pega CDH platform to create actions, treatments, and group-level engagement policies, configure arbitration rules and taxonomy, and implement content and rules into new and existing NBA strategies
- Work closely with our NBA Analysts and business stakeholders to support the definition of NBA designs and technical requirements for Pega CDH
- Design and conduct A/B and multivariate testing in Pega based on requirements, working with other squad members to optimise decision strategies based on results and performance
- Collaborate with our Data Science & Insights Analysts to complete analysis of available data to support ongoing performance, maintenance and optimisation of actions
- Support testing, QA, and business simulations to continually enhance the performance of our NBA activities.
- Act as an expert within the CLM and the Martech & Decisioning team on Pega CDH to foster a strong understanding and knowledge of its capabilities and best practices around usage.
- Foster a collaborative and high-performing culture, encouraging innovation and continuous improvement.
What they're looking for
- Degree in relevant areas such as Business, Marketing, IT, Maths, Information Systems or Finance
- Extensive hands-on experience with Pega CDH (version 8.23, or minimum 8.7x onwards) and Pega 1:1 Operations Manager preferred
- A highly technical, hands-on, motivated, and collaborative individual with exceptional communication skills and proven experience working with diverse teams to deliver business outcomes.
- Strong analytical and problem-solving skills, with an ability to understand business requirements and technical requirements
- Experience and knowledge of testing methodologies to support continuous improvement of Next Best Action/Next best experience strategies.
- Strong SQL skills and good understanding of relational database structure, ideally using Teradata is a plus
- Deep knowledge and experience adhering to key legislation for direct marketing activities including Privacy Act, Spam Act & DNCR Act etc
Nice to have
- Good to have working knowledge of Strategy Framework for Pega CDH NBAD.
- Experience with Teradata
- Pega 1:1 Operations Manager experience
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Hasthasolutions
Sydney, Australia
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