Network Operations Center (NOC) Shift Lead
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What you'll do
- Supervise and lead the NOC team during assigned shifts, ensuring effective monitoring of network performance, incidents, and alerts.
- Manage and prioritize incoming network incidents and service requests, ensuring timely resolution and escalation when necessary.
- Ensure that service level agreements (SLAs) and operational targets are met consistently.
- Coordinate, lead and participate in incident response, troubleshooting, and root cause analysis for network disruptions or outages.
- Collaborate with other IT teams to resolve cross-functional issues.
- Ensure accurate and timely documentation of network issues, solutions, and escalations.
- Maintain and enforce NOC operational processes, documentation, and best practices.
- Conduct shift handovers with clear communication of ongoing incidents or tasks.
- Provide regular status updates to management and stakeholders
- Provide guidance, training, and mentorship to junior NOC staff, fostering their professional growth.
- Participate in the development and improvement of NOC processes and procedures
- Maintain accurate documentation of network issues, resolutions, and shift activities
What they're looking for
- TS/SCI with Poly required
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of experience in network operations, with at least 2 years in a leadership role
- Strong understanding of network protocols, infrastructure, and security concepts
- Experience with network monitoring tools and ticketing systems
- Excellent problem-solving and analytical skills
- Strong leadership and team management abilities
- Exceptional communication skills, both verbal and written
- Ability to work in a fast-paced, high-pressure environment
- Flexibility to work rotating shifts, including nights, weekends, and holidays
Nice to have
- Relevant certifications such as CCNA, CCNP, or ITIL are preferred
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
The Opportunity:
We are seeking a highly motivated and experienced Network Operations Center (NOC) Shift Lead to oversee and guide a team of network engineers and technicians in a 24/7 NOC environment.
The ideal candidate will have strong leadership skills, a deep understanding of network infrastructure, and the ability to respond effectively to incidents and service requests. The NOC Shift Lead will ensure network uptime and operational efficiency, maintain quality standards, and mentor team members while ensuring smooth operations during their shift.
Responsibilities:
Supervise and lead the NOC team during assigned shifts, ensuring effective monitoring of network performance, incidents, and alerts.
Manage and prioritize incoming network incidents and service requests, ensuring timely resolution and escalation when necessary.
Ensure that service level agreements (SLAs) and operational targets are met consistently.
Coordinate, lead and participate in incident response, troubleshooting, and root cause analysis for network disruptions or outages.
Collaborate with other IT teams to resolve cross-functional issues.
Ensure accurate and timely documentation of network issues, solutions, and escalations.
Maintain and enforce NOC operational processes, documentation, and best practices.
Conduct shift handovers with clear communication of ongoing incidents or tasks.
Provide regular status updates to management and stakeholders
Provide guidance, training, and mentorship to junior NOC staff, fostering their professional growth.
Participate in the development and improvement of NOC processes and procedures
Maintain accurate documentation of network issues, resolutions, and shift activities
Qualifications:
TS/SCI with Poly required
Bachelor's degree in Computer Science, Information Technology, or related field
5+ years of experience in network operations, with at least 2 years in a leadership role
Strong understanding of network protocols, infrastructure, and security concepts
Experience with network monitoring tools and ticketing systems
Excellent problem-solving and analytical skills
Strong leadership and team management abilities
Exceptional communication skills, both verbal and written
Ability to work in a fast-paced, high-pressure environment
Flexibility to work rotating shifts, including nights, weekends, and holidays
Relevant certifications such as CCNA, CCNP, or ITIL are preferred
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$75,200-$158,100CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Company
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