Network Operations Officer
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What you'll do
- Monitor SCATS, STREAMS, NMS and other operational alarm platforms to identify faults, incidents and service disruptions.
- Receive alarms, alerts, incidents and service requests and coordinate the appropriate response.
- Create and manage fault tickets within Maximo, MMIS and other approved systems.
- Conduct initial diagnostics, fault triage and escalation activities to ensure timely response and restoration.
- Dispatch field technicians and subcontractors while monitoring attendance and restoration progress.
- Maintain accurate operational records, incident logs and documentation in accordance with contractual requirements.
- Provide timely updates to stakeholders including DTP, TOC, Emergency Services, contractors and internal operational teams.
What they're looking for
- Experience working within a control room, network operations centre, alarm monitoring or incident management environment.
- Demonstrated ability to manage alarms, faults and incidents in real time within a fast-paced operational setting.
- Strong administration, record management and organisational skills with excellent attention to detail.
- Ability to work effectively within KPI and SLA-driven environments.
- Strong verbal and written communication skills with the ability to engage a broad range of stakeholders.
- Availability to work a 24/7 rotating roster including days, afternoons, nights, weekends and public holidays.
Nice to have
- Experience using Maximo, MMIS or similar asset management systems is highly regarded.
- Knowledge of SCATS, STREAMS, Network Management Systems, ITS, telecommunications, utilities or emergency services environments is desirable.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Ready to take the next step in your career?
Ventia delivers critical transport infrastructure services across Australia and New Zealand. Through the management and maintenance of Traffic Signals, Intelligent Transport Systems (ITS), Communications Infrastructure, Street Lighting and associated transport technology assets, Ventia supports the safe and efficient operation of transport networks.
The Victorian Intelligent Transport Systems Contracts (VIMC) require the delivery of 24/7 monitoring, incident management, fault coordination, dispatch and operational reporting services to support contractual performance obligations and network availability.
The Ventia Operations Centre plays a critical role in monitoring asset performance, coordinating fault response activities, managing incidents and ensuring compliance with contractual response and restoration timeframes.
About the role
The Network Operations Officer is responsible for the real-time monitoring, logging, triage and coordination of alarms, faults and incidents across the Victorian Intelligent Transport Systems (VIMC) network. Working within a 24/7 Operations Centre environment, you will monitor SCATS, STREAMS, NMS and associated systems, create and manage fault records, conduct initial diagnostics, coordinate dispatch activities and provide stakeholder updates.
This role is critical to ensuring incidents are accurately classified, recorded and escalated within contractual response timeframes while supporting the safe and efficient operation of Victoria's transport infrastructure network.
Role responsibilities
- Monitor SCATS, STREAMS, NMS and other operational alarm platforms to identify faults, incidents and service disruptions.
- Receive alarms, alerts, incidents and service requests and coordinate the appropriate response.
- Create and manage fault tickets within Maximo, MMIS and other approved systems.
- Conduct initial diagnostics, fault triage and escalation activities to ensure timely response and restoration.
- Dispatch field technicians and subcontractors while monitoring attendance and restoration progress.
- Maintain accurate operational records, incident logs and documentation in accordance with contractual requirements.
- Provide timely updates to stakeholders including DTP, TOC, Emergency Services, contractors and internal operational teams.
About you
- Experience working within a control room, network operations centre, alarm monitoring or incident management environment.
- Demonstrated ability to manage alarms, faults and incidents in real time within a fast-paced operational setting.
- Strong administration, record management and organisational skills with excellent attention to detail.
- Ability to work effectively within KPI and SLA-driven environments.
- Strong verbal and written communication skills with the ability to engage a broad range of stakeholders.
- Experience using Maximo, MMIS or similar asset management systems is highly regarded.
- Knowledge of SCATS, STREAMS, Network Management Systems, ITS, telecommunications, utilities or emergency services environments is desirable.
- Availability to work a 24/7 rotating roster including days, afternoons, nights, weekends and public holidays.
What's on offer
- Permanent full-time opportunity
- Melbourne CBD fringe location based in Cremorne
- 24/7 rotating roster providing variety and operational exposure
- Career development opportunities within a major infrastructure services organisation
- Be part of a team responsible for supporting Victoria's critical transport network infrastructure
About Ventia
As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential.
Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.
How to apply
Click the Apply Now button to start the journey to find your further with Ventia.
Position Reference Number: 168660
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