Network Support Engineer (Shift Role) - Systems Integrator
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What you'll do
- Provide technical support across enterprise network environments.
- Monitor, troubleshoot, and resolve network incidents.
- Work across routing, switching, and firewall technologies.
- Escalate complex issues to senior engineers when required.
- Maintain accurate ticket updates and technical documentation.
- Work as part of a shift-based team to ensure continuous support coverage.
- Continuously develop technical knowledge and skills.
What they're looking for
- BSc in Computer Networks, Cyber Security, or a related field, or CCNA certification.
- Early-career or graduate-level candidates preferred.
- Not suitable for current students.
- Strong interest in network engineering rather than cloud-focused roles.
- Committed to building a long-term career in networking.
- Good understanding of networking fundamentals.
- Strong communication skills with the ability to explain technical issues clearly.
- Demonstrated enthusiasm for learning and self-development.
- Positive attitude with a willingness to take ownership.
- Must demonstrate progression, curiosity, and a strong drive to develop, rather than remaining stagnant in the same role.
- Able to clearly articulate interest and motivation during the interview process.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Are you looking for an exciting new opportunity? Join a managed service provider with over 2 decades of experience delivering innovative IT, cloud, networking, cybersecurity, and communications solutions. Trusted by organisations across the UK, the company combines technical expertise with customer-focused services to help businesses modernise, secure, and optimise their technology environments.
This is an excellent opportunity for a graduate or early-career engineer to join a network-focused technical support team, supporting enterprise networking environments rather than general IT.
The successful candidate will gain hands-on experience with Cisco networking and Fortinet security technologies while working within a structured shift pattern that provides a strong work-life balance and ongoing technical development.
The organisation is looking for someone with a genuine passion for networking and a strong desire to build a long-term career in routing, switching, and network security. A proactive attitude, curiosity, and willingness to learn are highly valued, with structured training, certifications, and clear career progression available for those looking to continuously develop their technical expertise.
Ready to make a move? Get in touch and apply today!
Responsibilities
- Provide technical support across enterprise network environments.
- Monitor, troubleshoot, and resolve network incidents.
- Work across routing, switching, and firewall technologies.
- Escalate complex issues to senior engineers when required.
- Maintain accurate ticket updates and technical documentation.
- Work as part of a shift-based team to ensure continuous support coverage.
- Continuously develop technical knowledge and skills.
Technical Environment
- Cisco networking (routing and switching).
- Fortinet / FortiGate firewalls.
- Enterprise network environments.
Skills / Must Have
- BSc in Computer Networks, Cyber Security, or a related field, or CCNA certification.
- Early-career or graduate-level candidates preferred.
- Not suitable for current students.
- Strong interest in network engineering rather than cloud-focused roles.
- Committed to building a long-term career in networking.
- Good understanding of networking fundamentals.
- Strong communication skills with the ability to explain technical issues clearly.
- Demonstrated enthusiasm for learning and self-development.
- Positive attitude with a willingness to take ownership.
- Must demonstrate progression, curiosity, and a strong drive to develop, rather than remaining stagnant in the same role.
- Able to clearly articulate interest and motivation during the interview process.
Working Pattern
- Harrogate-based (2 days per week onsite)
- Shift rotation:
- 2 days (7am – 7pm)
- 2 nights (7pm – 7am)
- 4 days off
Benefits
- Certifications and training fully supported.
- Strong progression opportunities within networking.
- Exposure to enterprise network environments.
- Structured shift pattern with extended time off.
Salary
- £27,500, increasing to £30,000 upon successful completion of probation.
- 20% shift allowance.
Company
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