Networking Technical Services Systems Integration Specialist
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About this role
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Networking Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients.
This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.
This role works towards professional to expert level certification, whilst at the same time developing business knowledge.
- Interacts with clients on site and remote to meet complex requirements of a solution.
- Escalates unresolved problems and issues to the relevant third parties.
- Responds to escalated client requests.
- Escalates complex problems to the relevant third parties.
- Writes reports and proposals and completes and maintains project documentation.
- Assists with the documentation of standard operating procedures relating to installations and fixes.
- Acts as coach and mentor to more junior Implementation Engineers and Technicians.
- Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
- Included in higher complexity design work, with input to the design expected.
- Expected to take ownership of relevant technologies according to domain or specialization.
- Performs any other related task as required.
- Seasoned understanding and appreciation of technical design and business principles.
- Seasoned project fundamental and administration ability.
- Seasoned project skills which are demonstrated in the execution of installations and other assignments.
- Excellent customer engagement skills
- Demonstrate relevant domain specialist knowledge.
- Excellent verbal communication skills.
- Client focused and displays a proactive approach to solving problems.
- Ability to work under pressure.
- Ability to coach, mentor and provide guidance to team members.
- Bachelor's degree or equivalent in Information Technology or Computing or a related field.
- Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc.
- Cisco Dev Net certification
- Seasoned work experience in technical implementation engineering, specific to Networking technologies.
- Seasoned experience engaging with clients and conducting presentations.
- Seasoned report writing experience.
- Seasoned project management
- Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
- Seasoned experience in diagnosis and troubleshooting
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
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