NOC Engineer
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What you'll do
- Coordinate with Senior team members to identify broader patterns or trends
- Assist in maintaining and improving Operational Standards & Documentation; including monitoring quality, runbook/knowledge article and general procedure/process improvements
- Use of prescribed AI tooling to gain efficiencies in Operational practices, implement positive tooling or procedural changes and monitoring refinement activities.
What they're looking for
- Strong Technical knowledge, predominantly with Linux OS, to inform diagnosis & resolution of Incidents on critical customer facing systems
- Major Incident Management skillset, including creation and documentation of Major Incident detail and actions taken on Production systems, facilitation of investigation and resolution, communication of situational updates to the business.
- Basic technical understanding of concepts including core Network (Switching and Routing) principles, and Cloud Computing principles
- Proficiency with monitoring of internal Production systems, leveraging Proofpoint's suite of monitoring tooling
Nice to have
- CompTIA certifications; A+, Network+, Cloud+, Linux+ or Security+
- OS Vendor Specific certifications including LPIC, LFCS, RHCSA or MCSA, MSCE or more advanced certification types
- Cloud Vendor certifications
- ITIL v. 3/4/5
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role
As a Network Operations Centre (NOC) Engineer, you will be part of an international team that monitors and maintains more than 14,000 servers and 250 Network devices, spanning multiple Data Centres, across the Globe. NOC Engineers manage Incidents, and troubleshoot and resolve, both routine and complex Network, Hardware, and Operating System issues in a timely and efficient manner. This ensures Proofpoint maintains high levels of Production system Availability & Uptime for our Customers.
Given the global nature of our Business, our NOC Engineers work in a rotating shift pattern, ensuring 24x7 coverage for the Business. This role will primarily support the hours of 06:00-19:00 GMT/BST.
Responsibilities
Incident Management and Workload Execution
Coordinate with Senior team members to identify broader patterns or trends
Assist in maintaining and improving Operational Standards & Documentation; including monitoring quality, runbook/knowledge article and general procedure/process improvements
Modernization and Continuous Service Improvement (CSI)
Use of prescribed AI tooling to gain efficiencies in Operational practices, implement positive tooling or procedural changes and monitoring refinement activities.
What You Bring to the Team
Strong Technical knowledge, predominantly with Linux OS, to inform diagnosis & resolution of Incidents on critical customer facing systems
Major Incident Management skillset, including creation and documentation of Major Incident detail and actions taken on Production systems, facilitation of investigation and resolution, communication of situational updates to the business.
Basic technical understanding of concepts including core Network (Switching and Routing) principles, and Cloud Computing principles
Proficiency with monitoring of internal Production systems, leveraging Proofpoint’s suite of monitoring tooling
Desirable Certifications (not mandatory, but are preferable):
CompTIA certifications; A+, Network+, Cloud+, Linux+ or Security+
OS Vendor Specific certifications including LPIC, LFCS, RHCSA or MCSA, MSCE or more advanced certification types
Cloud Vendor certifications
ITIL v. 3/4/5
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Company
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