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Jobs / Customer Service Team Lead in United Kingdom
22 days ago
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GXO Logistics·22 days ago
22 days ago

Northampton Team Leader ENG NN4 9BX

Northampton, United KingdomMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • leadership
  • communication
  • warehouse management systems
  • organisational and planning skills

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About this role

Are you an experienced warehouse leader who thrives in a fast-paced operational environment?

Do you enjoy motivating teams, driving performance and delivering exceptional service? Are you confident leading colleagues to achieve productivity, quality and customer targets?

 

Here at GXO, we're recruiting for Team Leaders to join our operation at Northampton DC7. Working within a busy shared-user warehouse, you'll play a key role in leading operational teams, supporting daily activities and ensuring performance targets and customer expectations are consistently achieved.

This is a full-time, permanent position, working any 5 from 7, with opportunities available for PM Shift 14:00 to 22:00 and for  the night shift  22:00 – 06:00.

 

Pay, benefits and more:

 

We're offering a rate of £13.97 per hour plus £1 for the hours worked after 18:00.Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts

 

What you’ll do on a typical day:

 

    • Lead and coordinate a team of warehouse operatives, ensuring productivity, quality and service level targets are consistently achieved across your operational area
    • Allocate labour and resources effectively to support changing operational demands, maintaining efficiency and ensuring customer SLA requirements are met
    • Monitor team performance, providing coaching, support and feedback to encourage engagement, development and high performance
    • Utilise warehouse management systems and operational reporting to track performance, identify opportunities for improvement and support effective decision-making
    • Drive a culture of continuous improvement, safety and accountability while promoting company values and best practice across the operation

 

What you need to succeed at GXO:

 

    • Previous experience in a Team Leader, Supervisor or similar role within a warehousing, logistics or distribution environment
    • Strong leadership and communication skills, with the ability to motivate and engage colleagues across a fast-paced operation
    • Experience working with warehouse management systems and operational performance data
    • Excellent organisational and planning skills, with the ability to prioritise workloads and adapt to changing business requirements
    • A proactive and solutions-focused approach, with a passion for continuous improvement and delivering excellent customer service

 

We engineer faster, smarter, leaner supply chains

 

 

 

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Company

GXO Logistics
Northampton, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from GXO Logistics's careers site·first seen 31 Aug 2026·last verified 8 Sept 2026·How we source jobs

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