Office Specialists – Behavioral Health
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What you'll do
- Answer and screen telephone calls and emails professionally
- Accept and accurately document patient payments
- Verify insurance eligibility and benefits
- Schedule psychotherapy appointments for in-office and telehealth services
- Support patients, providers, and referring community partners with timely, courteous service
- Maintain and update confidential electronic health records
- Help ensure consistent office-support coverage and smooth day-to-day front-office operations
- Complete other assigned office-support duties
What they're looking for
- High school diploma or GED; associate degree preferred
- Strong written, verbal, computer, and customer-service skills
- Ability to multitask accurately in a fast-paced environment
- Professional judgment, reliability, and a positive, team-oriented approach
- Understanding of HIPAA and patient confidentiality
- Experience with basic behavioral health, medical office, reception, or high-volume scheduling practices
- Ability to work in office and help support coverage Monday through Saturday
Nice to have
- Spanish-English bilingual
- Experience with insurance verification and eligibility
- Experience using an electronic health record system, including SimplePractice or a comparable platform
- Proficiency with Excel, Word, OneDrive, telehealth platforms, and multi-line phone systems
- Availability for a combination of daytime, evening, and Saturday shifts
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
PRIORITY OPENING: Behavioral Health Office Specialists
Las Vegas, Nevada | In Office | Part-Time | $17.00–$19.50 per hour
Beyond Expectation, LLC is seeking dependable, service-focused Office Specialists to support our behavioral health practice. This is a hands-on front-office support position and does not carry Office Manager responsibilities.
Key Responsibilities
• Answer and screen telephone calls and emails professionally
• Accept and accurately document patient payments
• Verify insurance eligibility and benefits
• Schedule psychotherapy appointments for in-office and telehealth services
• Support patients, providers, and referring community partners with timely, courteous service
• Maintain and update confidential electronic health records
• Help ensure consistent office-support coverage and smooth day-to-day front-office operations
• Complete other assigned office-support duties
Required Qualifications
• High school diploma or GED; associate degree preferred
• Strong written, verbal, computer, and customer-service skills
• Ability to multitask accurately in a fast-paced environment
• Professional judgment, reliability, and a positive, team-oriented approach
• Understanding of HIPAA and patient confidentiality
• Experience with basic behavioral health, medical office, reception, or high-volume scheduling practices
• Ability to work in office and help support coverage Monday through Saturday
Preferred Qualifications
• Spanish-English bilingual
• Experience with insurance verification and eligibility
• Experience using an electronic health record system, including SimplePractice or a comparable platform
• Proficiency with Excel, Word, OneDrive, telehealth platforms, and multi-line phone systems
• Availability for a combination of daytime, evening, and Saturday shifts
We are looking for professionals who take ownership of excellent service, communicate clearly, and help create a welcoming experience for patients and providers.
Company
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