Online Sales Counselor
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What you'll do
- Provide same-day, immediate email/phone responses to all leads from the Century Communities website, 3rd party sources, signage, and other marketing.
- Respond quickly to "Live Chat" inquiries and answer questions, as you are responsible for guiding the customer through the "Buy Now" process.
- Qualify leads and follow up multiple times with prospects until the contract is completed online.
- Maintain a database of leads through Salesforce CRM.
- Maintain a toll-free number and voicemail for leads.
- Assist prospects in selecting the best Century Communities location for prospective homebuyers.
- Communicate with Divisions/Regions regarding ongoing email campaigns, promotions, and online new community launches on the website.
- Provide reporting of internet lead activity and sales conversion daily, weekly, and monthly.
- Provide consistent follow-up with all leads received at the 3, 7, 14, 21- and 28-day milestones via Salesforce CRM drip campaigns.
- Act as a customer service "concierge" once the customer has signed the contract. Proactively provide construction updates, lender updates, and title company updates up to closing.
- Focus on decreasing cancellation rates by proactively interacting with customers.
- Enhance customer experience and satisfaction by consistently communicating with the customer and keeping them engaged.
What they're looking for
- Tennessee Real Estate License is required for this role.
- A High School diploma or equivalent is required.
- Tennessee Real Estate License is required for this role.
- A minimum of 2 years of customer service and internet sales, cold calling, or call center experience.
Nice to have
- A Bachelor's Degree in marketing or a related business field is preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Tennessee Real Estate License is required for this role.
What You’ll Do:
The Online Sales Counselor supports sales and marketing initiatives by responding, qualifying, and managing e-Leads, internet traffic, email, text, and phone information requests.
Your Key Responsibilities Include:
• Provide same-day, immediate email/phone responses to all leads from the Century Communities website, 3rd party sources, signage, and other marketing.
• Respond quickly to "Live Chat" inquiries and answer questions, as you are responsible for guiding the customer through the "Buy Now" process.
• Qualify leads and follow up multiple times with prospects until the contract is completed online.
• Maintain a database of leads through Salesforce CRM.
• Maintain a toll-free number and voicemail for leads.
• Assist prospects in selecting the best Century Communities location for prospective homebuyers.
• Communicate with Divisions/Regions regarding ongoing email campaigns, promotions, and online new community launches on the website.
• Provide reporting of internet lead activity and sales conversion daily, weekly, and monthly.
• Provide consistent follow-up with all leads received at the 3, 7, 14, 21- and 28-day milestones via Salesforce CRM drip campaigns.
• Act as a customer service "concierge" once the customer has signed the contract. Proactively provide construction updates, lender updates, and title company updates up to closing.
• Focus on decreasing cancellation rates by proactively interacting with customers.
• Enhance customer experience and satisfaction by consistently communicating with the customer and keeping them engaged.
• Perform other duties as needed or assigned.
What You Have:
• You enjoy sales and marketing activities and have a high-energy, upbeat, can-do attitude.
• Advanced internet, email, and sales contact database experience.
• Proficient at overcoming various sales objectives and concerns.
• Strong computer skills, including Microsoft Office, Excel, Outlook, and database management, and the ability to type at 45 WPM or more.
• Detail-oriented, outstanding follow-up skills, customer-focused.
• Excellent email writing and telephone communication skills.
• Solid organizational, planning, and managing skills.
• Must be able to work in an unstructured environment and quickly tackle ad-hoc projects with minimal supervision.
• Excellent time-management skills with working on several projects at once under deadlines.
Your Education and Experience:
• A High School diploma or equivalent is required. A Bachelor's Degree in marketing or a related business field is preferred.
• Tennessee Real Estate License is required for this role.
• A minimum of 2 years of customer service and internet sales, cold calling, or call center experience.
*This is a hybrid position based in Tennessee*
About Century Communities
Our mission of A Home For Every Dream® is only possible with the best talent in the industry. If that’s you, if you’re a self-starter, changemaker, and thoughtful collaborator ready to take your career to the next level, then apply today!
As one of the nation's largest homebuilders and an industry leader in online home sales, we strive to create thriving, enduring neighborhoods with lasting livability, focusing on building sustainable, affordably priced homes for our customers while reducing our carbon footprint. For team members, our goal is to provide the resources, opportunities, and benefits needed to build successful, rewarding careers.
Company
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