Operational Business Intelligence Manager

Help Shape the Future of Data Driven Operations

Here at Calisen, we're transforming the way we use data to drive operational performance, improve customer outcomes and support smarter decision-making across the business.

We're looking for an experienced Operational Business Intelligence (BI) Manager to lead the development of our operational BI capability. This is an exciting opportunity for someone who thrives on turning complex operational data into meaningful insight, enjoys solving business challenges through technology, and wants to make a visible impact across a fast-paced operation.

Working closely with teams across Operations, Commercial and Finance, you'll be the go-to expert for business intelligence, leading the design of dashboards, reporting solutions and automation that help our teams work more efficiently and make better-informed decisions.

What You'll Be Doing

As our Operational Business Intelligence Manager, you will:

• Lead the development and delivery of operational BI solutions using Power BI, Microsoft Fabric, SQL and Power Platform technologies
• Design and maintain dashboards, reports and data models that provide clear, actionable insight
• Partner with operational stakeholders to understand business challenges and identify opportunities for performance improvement
• Drive greater visibility of operational KPIs and performance trends
• Develop scalable reporting and analytics solutions that support strategic and operational decision-making
• Automate manual reporting processes to improve efficiency and reduce errors
• Establish and champion best practice in data governance, reporting standards and data quality
• Act as the organisation's subject matter expert for operational business intelligence and analytics
• Lead, coach and develop a small team of BI professionals
• Promote data-driven decision making across the business

What We're Looking For

We're keen to speak to experienced BI professionals who combine strong technical expertise with a genuine understanding of operational environments.

Essential Experience

• Significant experience developing Business Intelligence solutions using Power BI
• Strong knowledge of DAX, Power Query, data modelling and dashboard development
• Experience working with SQL for data extraction, transformation and reporting
• Proven ability to translate complex datasets into meaningful business insight
• Experience developing and maintaining performance dashboards, KPIs and operational reporting
• Strong stakeholder management skills, with the ability to engage and influence senior leaders and operational teams
• Experience leading or mentoring teams and developing BI capability
• A track record of driving business improvement through data and analytics
• Experience automating reporting and business processes across multiple data sources

Desirable Experience

• Experience supporting operational environments such as:
  • Field Services
  • Logistics
  • Engineering Operations
  • Telecommunications
  • Customer Operations
• Knowledge of Microsoft Fabric, including dataflows, lakehouses, semantic models and pipelines
• Experience using Power Apps
• Understanding of Microsoft Copilot and AI-enabled ways of working

Why Join Calisen?

This is a highly visible role where you'll have the opportunity to shape how operational data is used across the business. You'll work with senior stakeholders, lead BI innovation and help build a culture where decisions are driven by data and insight.

If you're passionate about analytics, operational performance and creating tangible business impact through technology, we'd love to hear from you.

What We Offer:

• Competitive Salary: With our annual salary review ensuring your efforts are always rewarded.
• Birthday Off: Celebrate your day, on us!
• Life Assurance: Protection for you and your loved ones (4x your salary).
• Enhanced Maternity & Paternity Leave: Supporting you through life’s biggest moments.
• My Rewards Platform: Discounts from hundreds of top retailers, just for being part of the team.
• 22 Days Holiday: Plus bank holidays. Increases with service.
• Company Sick Pay: Supporting you during unexpected health challenges.
• Pension Plan: Secure your future with our robust pension scheme.
• Electric Vehicle Salary Sacrifice Scheme: Drive into a greener future.
• Medicash Benefits Program: Enjoy discounts, claim back on health expenses, and more.
• 24/7 Employee Assistance Plan: Because your mental health matters.
• Professional Growth Opportunities: Join a rapidly expanding market leader where your career can thrive.

Please note: All successful candidates must pass a criminal record check, provide us with 5 years’ work references, and prove their eligibility to work in the UK.

Apply today and help us unlock the power of data across Calisen.